gcmozart
Member
I had an advance ticket yesterday from Ashford International (AFK) to Leuchars (LEU) via Edinburgh (EDB)
Ashford to London was fine, but the 1200 from Kings Cross was 24 minutes late into Edinburgh, meaning I missed the 10 minute connection for 16:30 to Leuchars.
The next Leuchars train was at 17:02 arriving 2 minutes late in Leuchars at 18:13.
So no train was individually or cumulatively more than 30 minutes late (24 mins & 2 mins), but the impact on my total journey was a delay of 47 minutes on the planned arrival of 17:25 at Leuchars.
I would like to know if i have an eligible delay repay case and who I should claim from?
I bought the ticket through Virgin Trains East Coast and the London -> Edinburgh was with VTEC, but the last leg was with ScotRail. Seems to me VTEC would logically be the people to claim from.
Ashford to London was fine, but the 1200 from Kings Cross was 24 minutes late into Edinburgh, meaning I missed the 10 minute connection for 16:30 to Leuchars.
The next Leuchars train was at 17:02 arriving 2 minutes late in Leuchars at 18:13.
So no train was individually or cumulatively more than 30 minutes late (24 mins & 2 mins), but the impact on my total journey was a delay of 47 minutes on the planned arrival of 17:25 at Leuchars.
I would like to know if i have an eligible delay repay case and who I should claim from?
I bought the ticket through Virgin Trains East Coast and the London -> Edinburgh was with VTEC, but the last leg was with ScotRail. Seems to me VTEC would logically be the people to claim from.
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