Delay Repay South Eastern 27/2

[NeilCr]

This is theoretical really as for the amounts involved I won't bother

But out of interest...

On Tuesday I had an open return from Ramsgate to Canterbury West (with Senior Railcard) Bought on their website using 9.11 Ram to CanW - return 14.33 (my intended trains)

There was already disruption when I left but the 9.11 ran okay. When I checked the return the 14.33 was cancelled - next train was 15.12. My choice was to stop in the pub on the way to the station or go on the bus. Tempting though the pub was I hopped on the bus. With the upheaval on the line and the 15.12 being only four coaches I thought it might get messy

Bus got me home about an hour late (I get that's not really relevant)

I assume that even though I had an open ticket I could claim for the difference between the 14.33's timetabled arrival at Ram and the 15.12's actual?

It's more for if I have a similar instance for a dearer fare

Thanks

 

[island]

You cannot claim DelayRepay on a journey you did not make.

Your claim would be for a refund of the unused return leg of your ticket due to disruption, not for a delay.

 

[Watershed]

You cannot claim DelayRepay on a journey you did not make.

Your claim would be for a refund of the unused return leg of your ticket due to disruption, not for a delay.

Arguably the journey was made though - just on alternative means of transport.

 

[NeilCr]

You cannot claim DelayRepay on a journey you did not make.

Your claim would be for a refund of the unused return leg of your ticket due to disruption, not for a delay.

Thanks

Some of this does get confusing for those of us who aren’t up to speed on the subject

Is there any time limit on disruption? As I said I could easily have nipped in the pub and got the next train which was running (45 minutes later). It wouldn’t have been a chore! And it was an open ticket - if that’s the right phrase

I can completely see your point about Delay Repay

 

[yorkie]

You can claim a refund for the return portion of the ticket, given it went completely unused.

If you booked through the forum's site, this should be very easy to do; let us know if you have any issues.

If you booked through another retailer, then hopefully they made it similarly easy!

 

[Jamiescott1]

How would this work if the person was a season ticket holder?

 

[Watershed]

How would this work if the person was a season ticket holder?

They would be entitled to a pro-rata refund, I'd have said. Most TOCs suggest this approach for days where they advise against travel, so I'd say it's reasonable to apply the same approach here.

 

[NeilCr]

You can claim a refund for the return portion of the ticket, given it went completely unused.

If you booked through the forum's site, this should be very easy to do; let us know if you have any issues.

If you booked through another retailer, then hopefully they made it similarly easy!

Thanks yorkie

Appreciated

I had second thoughts and decided to apply for a refund . A couple of quid is a couple of quid after all

I booked through SouthEastern and the process was straightforward

To complete the circle

Southeastern have authorised a full refund even though I only had issues on the return leg

Very grateful for the input, help and support from this forum