barrowjack
Member
On Tuesday 5th December I travelled from Barrow in Furness to London Euston (outward journey) using an off peak return purchased from the Avanti website.
Departure from Barrow was 08:49 (arrive Lancaster at 09:48) and the reservations given by Avanti were for the 09:58 Lancaster to Crewe and 11:19 Crewe to Euston due Euston at 13:03.
The feeder service from Barrow did not arrive at Lancaster until 10:00, being held at Carnforth for the Avanti to pass on time. Therefore I still changed at Lancaster and took the 10:39 to Euston due in at 13:12 but actual arrival was 14:10 due to late running.
In the event the 09:58 service was held at Preston for a set swap and would have missed the onward service at Crewe anyway!
Please could anyone provide any advice as to whether my claim is against Northern or Avanti?
- Against Northern for a delay of 67 minutes for missing the connection at Lancaster
- Against Avanti for a delay of 67 minutes for missing the connection at Lancaster as ticket was bought through them?
- Against Avanti for a delay of 58 minutes to the service I ended up taking
Obviously it makes a difference whether it is under or over the hour as to how much delay repay I would get back
Thank you
Departure from Barrow was 08:49 (arrive Lancaster at 09:48) and the reservations given by Avanti were for the 09:58 Lancaster to Crewe and 11:19 Crewe to Euston due Euston at 13:03.
The feeder service from Barrow did not arrive at Lancaster until 10:00, being held at Carnforth for the Avanti to pass on time. Therefore I still changed at Lancaster and took the 10:39 to Euston due in at 13:12 but actual arrival was 14:10 due to late running.
In the event the 09:58 service was held at Preston for a set swap and would have missed the onward service at Crewe anyway!
Please could anyone provide any advice as to whether my claim is against Northern or Avanti?
- Against Northern for a delay of 67 minutes for missing the connection at Lancaster
- Against Avanti for a delay of 67 minutes for missing the connection at Lancaster as ticket was bought through them?
- Against Avanti for a delay of 58 minutes to the service I ended up taking
Obviously it makes a difference whether it is under or over the hour as to how much delay repay I would get back
Thank you