I can be critical of the railway but your expectations, particularly when your friend built virtually no margin into their journey timings, are frankly ridiculous.I am sure plenty of people will not be claiming delay repay for tonight‘s delay. Also as a company which has been hiding over 20 million from the taxpayer, I am sure paying a few hundred for taxi is coppers to them
Back on topic, my friend is speaking to staff. I am waiting to hear back from them