Hello all
I was wondering if someone can shed some light on to a query i have about the class 800's, recently my elderly mother was travelling from Reading down to Exeter st.davids on the GWR, she had assistance booked to help her on and off the train at both stations.
Now when she arrived into Exeter, the assistance booked never came to where she was, they were at the other end of the train with the ramp, she got off the train at the carriage where she was sittting for her journey and slipped due to it being wet and fell on her arse!
She's okay before we go any further, but she said to me that the only reason why this happened was that the disabled access for ramps is only on one end of the class 800's in first class, and it got me thinking this can't be right, can it?
I do not want to doubt my mother but i thought all modern trains that have been put into service in the last few years need to have full disabled access at all doors? i.e accessable for wheelchairs and people with walkers and walking sticks.
I was wondering if someone can shed some light on to a query i have about the class 800's, recently my elderly mother was travelling from Reading down to Exeter st.davids on the GWR, she had assistance booked to help her on and off the train at both stations.
Now when she arrived into Exeter, the assistance booked never came to where she was, they were at the other end of the train with the ramp, she got off the train at the carriage where she was sittting for her journey and slipped due to it being wet and fell on her arse!
She's okay before we go any further, but she said to me that the only reason why this happened was that the disabled access for ramps is only on one end of the class 800's in first class, and it got me thinking this can't be right, can it?
I do not want to doubt my mother but i thought all modern trains that have been put into service in the last few years need to have full disabled access at all doors? i.e accessable for wheelchairs and people with walkers and walking sticks.