3rd rail land
Member
I have a disabled persons railcard loaded on my Oyster.
I tried to make a tube journey recently where I found I was out of credit and upon looking at my journey history, and topping up, I found I had been charged the full adult fare whenever I travelled during peak hours.
My understanding is that there is no time restriction with this railcard. This leads me to believe that ether the employee who added the discount added the wrong type of railcard or somehow the card is not working correctly.
I am being correctly charged the discounted fare and cap at off peak times.
Either way I believe I am eligible for a refund of the extra money I have paid that I shouldn't have. Is this correct? It's not a huge sum, its more about the principle of the matter as I don't make many tube journeys during peak times.
I tried to make a tube journey recently where I found I was out of credit and upon looking at my journey history, and topping up, I found I had been charged the full adult fare whenever I travelled during peak hours.
My understanding is that there is no time restriction with this railcard. This leads me to believe that ether the employee who added the discount added the wrong type of railcard or somehow the card is not working correctly.
I am being correctly charged the discounted fare and cap at off peak times.
Either way I believe I am eligible for a refund of the extra money I have paid that I shouldn't have. Is this correct? It's not a huge sum, its more about the principle of the matter as I don't make many tube journeys during peak times.