And some of us are NOT having smart meters unless they become a legal requirement.
They won't work properly in my flat because the meter is in a metal box, and this is one of the factors which can cause a "smart" meter to send "inaccurate readings".
Of course you know in whose favour the "inaccuracy" will be. (clue - it won't be the customer)
And the bad news is:
From 1 January 2022 it will be compulsory* (some BEIS** decision rather than Ofgem) and the suppliers will be given targets / have timetables to fully install by the end of 2025.
In their customer dashboard Futility Warehouse have an option to 'arrange an appointment'. I ignored their offer so they just arranged an appointment for me to have one fitted anyway. The only on-line option then is to re-arrange the appointment with no option to cancel or say you don't want one all the same thanks. After a very strongly worded (but no swearing) complaint I got a written response that, in effect, they assume you want one installed unless you tell them otherwise. So it seems pointless having a button to request an appointment.
Which, having followed it up, I found that the previous 'Q: is it compulsory to have a smart meter fitted, A: no'* has changed to 'you will be having a smart meter fitted, suck it up luddites'*.
* I haven't looked up the exact wording.
** Department for Business, Energy and Industrial Strategy
I'm in the other position. My supplier can't contact me enough to advise I've not yet booked to have one fitted. Meanwhile, I've been Bulb some considerable time, but it still hasn't stopped them advising myself, and many other loyal customers, that we should increase our payments. I've agreed to increase my payment by the minimum amount possible, about £120 p/mth, but not to the £134 p/mth as they suggested. This would've been the second substantial increase in 2021.
Why would Bulb want you to have your money in your bank account when it can be in theirs? They can make far better use of it than you can. Pat on head, there, there, let us work everything out for you, don't worry yourself.
If £120 per month is the correct amount - based on your actual usage, or the industry standard figures, then fine.
If not object, ask how they have calculated the figures, give them your estimate of what the monthly payment should be.
Response 1 will be: but you don't want to worry about the BIG BILL do you? No attempt will be made to provide an explanation of how they calculated the amount.
Escalate, again ask how they have calculated the figures, give them your estimate of what the monthly payment should be.
Response 2 will be: we don't know what your usage will be, you don't want to be IN DEBIT do you? No attempt will be made to provide an explanation of how they calculated the amount.
Escalate again. Once more ask how they have calculated the figures, give them your estimate of what the monthly payment should be.
Response 3 will be: your budget payment is based on industry standard figures, we have to use these. No attempt will be made to provide an explanation of how they calculated the amount, or what industry standard figures they have plucked out of the air to inflate your monthly budget plan.
Formally complain. Tell them that they have to use either your actual usage, or the relevent industry standard figures. Tell them they have to explain to you how they arrived at their figure and that that figure must be fair. Give them your estimate of what the monthly payment should be. Also offer an alternative monthly payment amount based on 'industry standard figures', base this on the 'Typical Domestic Consumer Values (TDCV) which are available with some digging on Ofgem website but I think I quoted them above - it depends on whether you are gas / electric / economy 7 / dual fuel and based on low, medium or high usage. Whether you actually say 'TDCV' or just 'industry standard figures' is up to you.
At each stage, tell them you will only communicate in writing so that you have a record of the discussion which you wish to use, if necessary, to make a formal complaint and a referral to the ombudsman.
It worked for me. My payment is back to what it should be (based on lower pre October prices) and they have kicked any review of the amount into the long grass (next September). Just hope they take the correct amount tomorrow.
Don't I know it. Just gone over to Octopus from Avro.
Avro wouldn't give me a £450 refund even though my DD was paying for my usage over 12 months (gas and electric).
Octopus are not having a bean out of me.
No letters in the post but emails about setting my online account up and to set up a d/d. They can go and whistle.
They can go to the magistrates for a rights of entry warrant and fit prepayment meters.
Whilst I'm ranting, my 'smart meters' haven't been 'smart' for about 6 years (as I've changed supplier several times) and it's a real pain in the bum to read them because of the location.
The problem is, if you don't set up a direct debit, they can charge you the 'standard credit' rate per Kwh, which is rather higher than the direct debit rate - be that on the SVT or a fixed price deal.
You set up a direct debit, they empty your bank account by just giving you notice of a higher monthly amount under DD rules. They win.
You don't set up a direct debit, they charge you more. They win.