1722 Brum - Stansted is the train involved.
Why though are there differences of times available to organise onward travel?
I am aware that disruption does take time to resolve but surely the industry should be working to a unified timescale with standards clearly setting out what assistance and how this assistance can be delivered to passengers, telling passengers there is no information at the moment and TOC A has told it's passengers at a station managed by TOC B that they will have to wait 75 minutes before taxis or buses will be available can't be right.
Surely if no replacement or local bus services are available for 60 or more minutes, TOC B should directly order taxis and invoice TOC A directly rather then just sit tight and wait?
Still, thoughts are with the staff involved in this incident, unit was 170636 or rather that was the booked unit.