Re non performing steam excursions -
Not if I am promised one loco and another turns up
Not if I am promised one route or destination and another is substituted
Not if the locos are not maintained so as to give substantial confidence that they will actually turn up on the day.
The contrasts with the rock stage are 100% accurate - If I book for Fleetwood Mac and the promoter stages Rumours of Fleetwood Mac then that is either negligence or fraud and the same is true in the railtour world.
Promoters and suppliers are caught by the Consumer Protection Act 2015 either directly or through their contractual inclusion in the supply chain and it is high time that some or all were dragged before the courts to explain their failings - I think we got pretty damned near ten days ago with the Flying Scotsman clearance fiasco - but the very top men at NR saw the egg approaching their faces and ducked it by burning the midnight oil to deliver what they should have provided in a timely fashion all along.
When one pays around £100 - £300 for a steam excursion one is not lucky that it is available. One is a paying customer who together with others has paid for the product offered and is entitled to the very best endeavours by the providers to deliver it - and not some unloved, dirty old duff, and full compensation if the promised level of service is not provided!
The return trip has ground tro a halt
No its not trespassers
Unfortunately there is a house fire blocking the line. Hope everyone is OK and got out safely
Not the best comparison, is it? If the requested loco is unavailable, just be glad that another one has been substituted because that's better than having to cancel the tour. It's unrealistic to expect locomotives to be available 100% of the time, and this is especially true regarding the diesel locomotives that are operated by the freight companies.
Time to get some replica Flying Scotsmans
Originally Posted by Harbornite View Post
Not the best comparison, is it? If the requested loco is unavailable, just be glad that another one has been substituted because that's better than having to cancel the tour. It's unrealistic to expect locomotives to be available 100% of the time, and this is especially true regarding the diesel locomotives that are operated by the freight companies.
Isn't there always a clause that says "Loco availablity is not guaranteed although every effort will be made to make it happen". That's what has been on the booking forms and every tour thing I've ever had
HTML:I can only say again - please read what the promoters put in their terms. Then read the Consumer Protection Act and what "every effort" means Certain tour promoters have a little bit too much in common with Pinnochio to withstand any properly phrased challenge. Traders - including tour operators are legally required to :- Be honest in their advertising Use a reasonable level of skill and professionalism in their business planning Not to try to push unreasonable conditions onto clients. Advertising non cleared routes, unconfirmed timings and locos still under overhaul cannot be honest dealing. Once deficiencies are found operators should update their publicity, not maintain their chosen fiction. On the day or force majeure exceptions are of course reasonable - promising such as two jubilees and delivering a Black Five and a Duff as widely predicted well in advance by those in the business is not. The attaching of a diesel on the rear is moot. DB seem to operate a shadow - great - we get pure steam. WCRC plead cost etc and hang 100 tons of Duff on an excursion and completely undermine its value as an experience.[/QUOTE] ???? Well if you don't like it, don't ever go on a tour.... Old steam engines can and do break down. I am sure steam tours are exempt from the Consumer Protection Act in part for this very reason. As for dishonest advertising of a specific engine, I have never, ever seen this. What would be the point? It would not be in the interest of the tour company to mis-advertise. But, if - for example I went on a tour that was advertised to be Flying Scotsman; it broke down on its way to start the tour and Tornado was substituted instead, I wouldn't be that bothered. As for a Duff on the back, I think this is used to provide electricity for heating and lighting. So if you don't want to be cold and sitting in semi-darkness, may I suggest you avoid any tours with a diesel on the back. Don't forget that WDRC had their licence revoked once, I'm sure they don't want it revoked again. Just remember, its not every day a steam engine is allowed on the main line, just be grateful that this is allowed to happen.
I can only say again - please read what the promoters put in their terms.
Then read the Consumer Protection Act and what "every effort" means
Certain tour promoters have a little bit too much in common with Pinnochio to withstand any properly phrased challenge.
Traders - including tour operators are legally required to :-
Be honest in their advertising
Use a reasonable level of skill and professionalism in their business planning
Not to try to push unreasonable conditions onto clients.
Advertising non cleared routes, unconfirmed timings and locos still under overhaul cannot be honest dealing.
Once deficiencies are found operators should update their publicity, not maintain their chosen fiction.
On the day or force majeure exceptions are of course reasonable - promising such as two jubilees and delivering a Black Five and a Duff as widely predicted well in advance by those in the business is not.
The attaching of a diesel on the rear is moot. DB seem to operate a shadow - great - we get pure steam. WCRC plead cost etc and hang 100 tons of Duff on an excursion and completely undermine its value as an experience.
what are you on about? :roll:
When rolling stock is properly maintained it will last a journey without failing electrics, with working steam heating so no need for a towed 100 ton power pack, etc. When a loco is required for operational reasons DB trail it. Only WCRC take the cheap option of hanging it on the back and annoying many steam devotees.
Two perfect examples of why enthusiasts get turned over time and again.
No-one is exempt from the law. If you believe that please leave your door open and I'll be round with a van shortly.
If you have never seen advertising of locos that aren't available then I suggest you go to Specsavers. It has been happening for years, clearly and openly. 6023, 6100, 6201 on and on it goes
When rolling stock is properly maintained it will last a journey without failing electrics, with working steam heating so no need for a towed 100 ton power pack, etc. When a loco is required for operational reasons DB trail it. Only WCRC take the cheap option of hanging it on the back and annoying many steam devotees. The difference is maintenance standards and in the road world we all know that many Mk1s would never pass an MoT, but on rail the passenger does not seem to matter, provided their is a B & Q bolt on the door.
For the man from Darlington - ask a solicitor - he will tell you what "every Effort" means and what a trader is bound to do if those words are in play. Strangely enough it means - "Every Effort" less and the trader is in breach!
You just don't get the point about honest dealing go you? The CPA 2015 was drafted particularly to protect fools like you who are a scammers dream! Please Mr Scammer take my money - I don't care what you give me for it provided it bears some distant resemblance toy what you sold me in your advert. If you can't understand the difference then there is no helping you is there.
Force Majeure - the only point where you do get it - and you still want to make a dispute - get wise!
Again - about diesels attached or running separate - you really are being obtuse now aren't you. Steam enthusiasts want steam trains - not hybrids.
The difference between us is some of us know our law and expect what we pay for. Others seem happy with anything but.
That is why some of us are winners and others losers.
Do you think that the charter sector is doing things that are dangerous? If so, why complain on here about it and not instead report your concerns to the ORR?TBirdFrank said:When rolling stock is properly maintained it will last a journey without failing electrics, with working steam heating so no need for a towed 100 ton power pack, etc. When a loco is required for operational reasons DB trail it. Only WCRC take the cheap option of hanging it on the back and annoying many steam devotees. The difference is maintenance standards and in the road world we all know that many Mk1s would never pass an MoT, but on rail the passenger does not seem to matter, provided their is a B & Q bolt on the door.
When rolling stock is properly maintained it will last a journey without failing electrics, with working steam heating so no need for a towed 100 ton power pack, etc. When a loco is required for operational reasons DB trail it. Only WCRC take the cheap option of hanging it on the back and annoying many steam devotees.
we all know that many Mk1s would never pass an MoT, but on rail the passenger does not seem to matter, provided their is a B & Q bolt on the door.
.
The Flying Scotsman will now not work Day 1 of the Cambrian Coast Express (London Paddington to Shrewsbury/Pwllheli) on Sunday 5th June.
The Flying Scotsman will haul this train on Day 4 (Wednesday 8th June from Crewe to London Paddington.)
Oh dear, any ideas what will replace it for that?
does it not work Victoria to York on the 4th? Perhaps it was felt it was to much to work consecutive days
Oh dear, any ideas what will replace it for that?
The Flying Scotsman will now not work Day 1 of the Cambrian Coast Express (London Paddington to Shrewsbury/Pwllheli) on Sunday 5th June.
The Flying Scotsman will haul this train on Day 4 (Wednesday 8th June from Crewe to London Paddington.)
"The Flying Scotsman" is the King'sCross to Edinburgh train, not the engine, which is called 'Flying Scotsman'.
:roll: Most normal people call it "The Flying Scotsman" as they call Mallard "The Mallard", although Tornado isnt really "the Tornado"!
Normal people don't realise or care about the semantic difference between a train service and a locomotive name. To them it is one and the same. We can not all be perfect and it really isn't worth the level of spotterish wibble and sneering this simple mistake seems to cause.
"The Flying Scotsman" is the King'sCross to Edinburgh train, not the engine, which is called 'Flying Scotsman'.
Fairly interesting departure from Victoria yesterday - "is there a steam train coming?"!
I am hoping to see it on Saturday