It depends on the system, but yes, it may well not be possible to do (in which case I would retain the ticket, write an explanation on it, then include with cashing up).
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Forgot my change from the fare
- Thread starter william
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It depends on the system, but yes, it may well not be possible to do (in which case I would retain the ticket, write an explanation on it, then include with cashing up).
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RailUK Forums
What I suggest matters here is common law.
If the operator does not clearly specify that they will not or may not give change then they are obliged to do so.
The ticket agent cannot then refuse boarding if he/she does not have the correct change. Also, if the agent states that remaining change will be supplied before disembarkation it is not for the passenger to have to ask.
As such, if the agent has no means to issue a debt ticket, the company has no means to formally refuse a bona-fidae claim, and in such a scenario, barring proof to the contrary, I suggest the passenger would be given the benefit of the doubt in a court of law.
Time for an update since my last post.
Having not heard anything for over a week I decided to give them another ring on Monday. The gentleman on the phone told me the driver had not handed anything in. The driver had been interviewed and said he couldn't remember anything about the incident. Apparently, he had a good previous record for handing anything in. CCTV was inconclusive. However, he told me that if I went to the supervisors office in Park Lane, Sunderland and asked for xxxxxxx, I would be issued with a free all zones, weekly pass. I told him that wouldnt be practical for two reasons;
1. I don't regularly travel to Sunderland.
2. There would be no guarantee that particular supervisor would be available.
I thought this was a rather strange suggestion and asked if it could be sent in the post. He looked into it and then finally concluded it could and he would send it right away. I thanked him and hung up. I received a key card this morning. It is to be activated when I first use it on the bus....
Having not heard anything for over a week I decided to give them another ring on Monday. The gentleman on the phone told me the driver had not handed anything in. The driver had been interviewed and said he couldn't remember anything about the incident. Apparently, he had a good previous record for handing anything in. CCTV was inconclusive. However, he told me that if I went to the supervisors office in Park Lane, Sunderland and asked for xxxxxxx, I would be issued with a free all zones, weekly pass. I told him that wouldnt be practical for two reasons;
1. I don't regularly travel to Sunderland.
2. There would be no guarantee that particular supervisor would be available.
I thought this was a rather strange suggestion and asked if it could be sent in the post. He looked into it and then finally concluded it could and he would send it right away. I thanked him and hung up. I received a key card this morning. It is to be activated when I first use it on the bus....
Well done for getting it resolved... And welcome to the world of ITSO.
Go North East have been using it for several years. Its a boon if you live or travel far south of the Tyne &Wear border and its on a GNE route (Its more Arrivas patch in deepest darkest Durham). However, when I end up making regularly journeys it tends to be within T & W and Ive found the Network One much better value. I live one bus stop south of the border.
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