gray1404
Established Member
I would agree that a signature is not required for the validity of a railcard to be confirmed. TIL have simply chosen to disregard evidence for no valid reason. It is their blanket policy. They apply it to all situations and its not acceptable.
I once had my details demanded of me by a TIL person because they hadn't seen that sort of ticket before and when I questioned this the person became very rude and agressive. I was travelling with a friend who works for a TOC and he asserted himself and that was the end of the matter. The same person tried to claim to my friend that his PRIV boxes were not valid as he'd not travelled on the TOC he works for. I tried complaining to ATW but they wouldn't listen to a complaint about their contractor. I spoke to TIL and they rejected my complaint because it didn't contain a signature and was sent by email. The are hopeless. It was a complaint, not a legal case. I phoned them up and they insisted ALL correspondence needs a signature even if emailed.
I once had my details demanded of me by a TIL person because they hadn't seen that sort of ticket before and when I questioned this the person became very rude and agressive. I was travelling with a friend who works for a TOC and he asserted himself and that was the end of the matter. The same person tried to claim to my friend that his PRIV boxes were not valid as he'd not travelled on the TOC he works for. I tried complaining to ATW but they wouldn't listen to a complaint about their contractor. I spoke to TIL and they rejected my complaint because it didn't contain a signature and was sent by email. The are hopeless. It was a complaint, not a legal case. I phoned them up and they insisted ALL correspondence needs a signature even if emailed.
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