Getting a refund on a part-journey

[WSrix]

I had a Travelcard from Worthing to London recently; on the way back I wanted to go back via Lewes, as I needed to stop off there for something.

The train I was hoping to get was cancelled, so ended up just coming into Brighton and going off elsewhere from there as it was a football match day (which I hate with a passion.)

I'm assuming that claiming Delay Repay or a refund probably wouldn't be successful, as I would have diverted from the most direct route as per my ticket (and then broken the journey.)

Are refunds generally only successful if the journey you were trying to make is the most obvious and complete "through" one permitted by your ticket?

I have looked up a journey London to Worthing via Lewes on national rail, and it doesn't say it's not a permitted route or that you need multiple tickets.

 

[Haywain]

It's not clear from your post what you actually did - "going off somewhere else" - and without this it is difficult to advise on what you may be able to claim.

 

[WSrix]

Basically, I just meant the journey was abandoned at Brighton for the time being. While going to Lewes from Brighton would still have been helpful I am not queuing for ages or being stuck on a train with hundreds of football fans.

 

[Mcr Warrior]

Can Lewes be considered to be the 'destination' for the purposes of a "Delay Repay" claim with respect to the OP using a Worthing to/from London Zones 1-6 travelcard ticket?

 

[WSrix]

Probably no, not really the (final) "destination" but somewhere I was going to pass and stop off and later resume from - until I was aware of the cancellation and changed my mind.

 

[yorkie]

There is no refund due.

Any refund would take into account the use of the ticket, and would be calculated against the cost of an alternative ticket that would have enabled the journey actually made.

There would have been no cheaper way to do this journey, than what you actually paid.

A Delay Repay claim arguably doesn't apply if you changed your destination and didn't actually complete the journey; if the train to where you alternatively chose to travel to (e.g. Lewes, Brighton etc) was delayed, then you might have a case for a DR claim to that location (but not to Worthing), but this is far from clear in your post.

 

[Haywain]

Can Lewes be considered to be the 'destination' for the purposes of a "Delay Repay" claim with respect to the OP using a Worthing to/from London Zones 1-6 travelcard ticket?

If the OP didn't go to Lewes they cannot claim to have been delayed in arriving there.

I just meant the journey was abandoned at Brighton for the time being.

Did you go to London or was it just the diversion via Lewes that was abandoned?

 

[WSrix]

If the OP didn't go to Lewes they cannot claim to have been delayed in arriving there.

Did you go to London or was it just the diversion via Lewes that was abandoned?

I abandoned my plan to go to Lewes when I reached Brighton as I didn't want to make the journey with hundreds of football fans on board.

Obviously, had I continued to Lewes from Brighton I would have needed a separate ticket and would have arrived there later than if the train down from London to Lewes had not been cancelled.

I was just curious as to whether a cancelled train on a route one had chosen to make slightly more roundabout when compared to the original ticket would be eligible for a claim. I would not try to claim for a journey I hadn't made.

I abandoned my train journey at Brighton.

There is no refund due.

Any refund would take into account the use of the ticket, and would be calculated against the cost of an alternative ticket that would have enabled the journey actually made.

There would have been no cheaper way to do this journey, than what you actually paid.

A Delay Repay claim arguably doesn't apply if you changed your destination and didn't actually complete the journey; if the train to where you alternatively chose to travel to (e.g. Lewes, Brighton etc) was delayed, then you might have a case for a DR claim to that location (but not to Worthing), but this is far from clear in your post.

That was basically my thinking. I was just curious.