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Getting refunds for tickets

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yorkie

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Eric said:
How long will it take for Northern to refund me my tickets?
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I don't know. I'm still waiting for Northern to get back to me with what I'm due after a 2 hour delay back in June.

Edit: I got an email this evening to say it's being sorted. So 5 months in my case!
 
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RailUK Forums

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gray1404

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Hopefully customer relations will just forward it to passenger accounts in Manchester promptly and you won't be waiting weeks - as customer relations take ages for anything they have to process themselves.

Under old Northern you could download a refund form from the website and post it directly to Passenger Accounts.
 
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