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How are you all coping with the £3 cap?

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TUC

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You seem to be putting ideology over reality here. There's no accountability in TFL or in Manchester and it's really showing and almost anyone who deals with these organisations knows full well, they aren't accountable at all. As proven with the lack of information and lack of backlash over huge cuts to services in Trafford as part of the network moving into Bee Network (instead everyone patting Burnham on the back despite now many people having only half (or 1/4) the service they had pre Bee Network.
London also no one held accountable and even when there is huge backlash against a proposed change to the bus network, it goes ahead anyway.

Both areas are a dictatorship disguised as an accountable democracy. What they say goes, publics views don't matter.
Agreed. The best accountability is the market, where people vote with their feet (sometimes literally) if services don't deliver what they require.

The competitive bus markets of the late 1980s and early 1990s tended to be far more responsive to passengers' needs.
 
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Ghostbus

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As for this groundswell of outrage... it simply doesn't have the cut-through of the Winter Fuel Allowance or the Farmers Inheritance Tax changes. That and the news cycle just moves on.
Negative news stories about bus cuts have been a constant hum ever since council finances started to properly crater. Nothing like the brief flash of those other stories. It's more like the anger about the NHS and social care. A constant reminder the government doesn't care.

But if you spend trillions fixing those two headline problems, you're still stuck with parents of 16-18 year olds who likely have no pressing NHS or social care needs, don't own a farm and weren't receiving winter heating allowance. That's their parents problems, who they're likely not personally on the hook for. If they're affording those, they're not reliant on buses.

They have strong opinions about them all. But they're only directly affected, in massive ways, by the frankly moronic policy of forcing their young adult dependants to attend further education or training for the betterment of society, especially care, but forcing the parents to get them there, all because you won't spend the millions necessary to fix the provision of socially necessary bus services.

Millions versus trillions. Fixable in five years versus fixable maybe never. This might be why the Tories were briefly pro-bus. It's an easy win against the possibly completely unachievable objectives of the Labour Party, certainly if they can't achieve massive economic growth. Hard to do if you're placing massive burdens like taxi fares or driving lessons on parents.
 

Baxenden Bank

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Last week I did a Boots online order for items which could have been bought from a physical shop. Next day express delivery (Saturday) £4.95. Bus fare to town £4.80 on the local BSIP subsidised day ticket in north Staffordshire. Otherwise £6.00 for two singles under the national offer. Well worth 15p extra to not have to go out in sub-zero temperatures to wait for an infrequent bus which may or may not turn up. I also bulked up the Boots offer whereas buying in person would have been three trips over six months.

£4.80 / £6.00 is potentially a lot of money if considered as a proportion of the value of goods purchased on a trip. Even if I assumed 10% to be an acceptable ratio, I doubt I could then carry home £48 or £60 worth of groceries on the bus.

Yes, if you go shopping daily (more likely travel for multiple reasons over a week or longer), the cost can be brought down through buying a season ticket but the fact is, for the infrequent traveller, bus travel remains expensive.
 

820KDV

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Always interesting to hear people’s views.

It is still early days, of course, many people probably didn’t go back to normal routines until this week, and with the prevalence of card / phone payments people possibly haven’t noticed the increase yet. I know that is counter to what many commentators here think, but people do just tap and sit down, without noticing the fare, or listening to what the driver says. As an example, I know someone who started college back in September and there was initially in issue with the Ticketer machine locating his stop accurately, so some days his return fare was £4.00 other days £5.00 (college specific bus, outside the cap and with a course fare scale). It was only when his parents noticed that by Friday he’d spent his allowance that they realised something was going wrong. I expect there will be some of that this week as people realise.

At work colleagues met with the MD of one of our big group operators this week, and yes, it is still early days for the £3 Cap, but when asked what their business is feeling as 2025 starts, I’m told it was all very positive. No mention of the Fare Cap, nor the impending NI contribution increase. No mention of driver or vehicle shortages (to maintain current timetables or for expansion). Instead they spoke of refurbished cascaded buses coming into the fleet, of their 2025 route-based marketing plans for the BSIP2 enhancements they put in last autumn (now they are embedded in operationally – and the numerous road works along both routes are complete they are confident to promote heavily). When a few ideas were put forward by my colleagues for BSIP4 funded bus stop improvements along one of their main routes they said that they are keen to up their (already good) service offer to coincide. They are now going away to work on proposals for us to consider for the revenue element of BSIP4 funding.

Of our other main operators, one, a family business, but still a high percentage of our overall mileage, posted a year end summary on social media saying how well their BSIP2 enhancements are doing and how they are looking forward to working with us on BSIP4 enhancements. They added that they have new buses on order for 2025 and just a few days before had posted a photo of a new building with additional workshop space and a body shop to bring that capacity in house and replace rented workshops nearby.

We had wondered if it would be all “doom and gloom” and whether we would see all our BSIP4 revenue funding go straight out the door to make up for declining income and to cover increasing costs without achieving any network enhancements. That doesn’t seem to be the case so far, although various education transport contractors have been asking for price up-lifts and a recent multi-route small vehicle tender ready for September’s forecast extra demand resulted in no bids. As some have pointed out here, there is the pressure on social care and education budgets; what do the financial minds upstairs cut to pay for this statutory provision?

And as for local control, our Council Leader is happy to put his name to the introduction in our Bus Service Improvement Plan, and to be quoted in connection with anything about our successful Zero Emission Bus Regional Area bid, but at the same time he has said repeatedly that he won’t give a single inch of road space that cars currently use for anything else (be that buses, cycles or pedestrians).

So, a few observations from a Local Transport Authority viewpoint. We might be unusual, but I doubt we’re unique.
 

Lewisham2221

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Last week I did a Boots online order for items which could have been bought from a physical shop. Next day express delivery (Saturday) £4.95. Bus fare to town £4.80 on the local BSIP subsidised day ticket in north Staffordshire. Otherwise £6.00 for two singles under the national offer. Well worth 15p extra to not have to go out in sub-zero temperatures to wait for an infrequent bus which may or may not turn up. I also bulked up the Boots offer whereas buying in person would have been three trips over six months.
That's fine if you're ordering everything from one place and thus only paying one delivery fee. On the other hand, one bus trip into town could be used to buy multiple goods from multiple retailers, conduct any other business, go for lunch or a couple of pints and so on.

£4.80 / £6.00 is potentially a lot of money if considered as a proportion of the value of goods purchased on a trip. Even if I assumed 10% to be an acceptable ratio, I doubt I could then carry home £48 or £60 worth of groceries on the bus.
Surely it's not more proportionately expensive than the delivery fee would be if you were ordering a lower value/quantity of goods online? It also depends on you only comparing the cost of bus fare as essentially a delivery fee. Fair enough if you're specifically making a trip to visit one shop to purchase one - or just a few - low value things, but I have seen the vast amounts of shopping (not just groceries) that some people cart home by bus at the weekends.

Yes, if you go shopping daily (more likely travel for multiple reasons over a week or longer), the cost can be brought down through buying a season ticket but the fact is, for the infrequent traveller, bus travel remains expensive.
For your area, a weekly ticket works out better value from the third day of travel. I don't see how you can argue that £4.80/day or £12.00/week for a multi-operator ticket is expensive.
 

Baxenden Bank

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That's fine if you're ordering everything from one place and thus only paying one delivery fee. On the other hand, one bus trip into town could be used to buy multiple goods from multiple retailers, conduct any other business, go for lunch or a couple of pints and so on.
A multiple item supermarket delivery will cost you much the same as a fewer item Boots or Argos delivery. Yes, if you had deliveries from multiple suppliers the £4.95's would quickly add up.

Surely it's not more proportionately expensive than the delivery fee would be if you were ordering a lower value/quantity of goods online? It also depends on you only comparing the cost of bus fare as essentially a delivery fee. Fair enough if you're specifically making a trip to visit one shop to purchase one - or just a few - low value things, but I have seen the vast amounts of shopping (not just groceries) that some people cart home by bus at the weekends.
I wouldn't generally buy £4.95 worth of goods and pay a £4.95 delivery fee, the same as I wouldn't pay £4.80 bus fare to only spend £4.80 when I got there. Both would be delayed / bulked up ahead of need to make the delivery fee / fare more reasonable as part of the total cost. If I do travel I will generally make it a multi-purpose journey.

For shopping purposes, the bus fare essentially is a delivery fee. Or swap it round - the delivery fee is the equivalent of the bus fare. The delivery fee / bus fare / postage and packing paid is the cost of getting the items you want from where they are now to your home. The difference is who spends the time doing it and who does the carrying.

For your area, a weekly ticket works out better value from the third day of travel. I don't see how you can argue that £4.80/day or £12.00/week for a multi-operator ticket is expensive.
Indeed, that is my argument. £4.80 for all day travel is very reasonable, £12.00 for all week travel, valid on all operators services, is a bargain. However if all you are doing is a simple round trip into town you pay the same £4.80. If you do three return trips in a week you pay the same £12.00. Depending on which direction you look at it, occasional single/return trips are expensive in comparison to the cost of a daily / weekly ticket or the daily / weekly ticket is cheap in comparison.

Providing you tap-on / tap-off for every journey, First Potteries do now cap at the daily and weekly ticket prices. The problem is knowing / deciding at the beginning of the week whether to TOTO all week, buy just a couple of day tickets, or buy a weekly (or longer) ticket. Unfortunately if you buy a day ticket that doesn't then count towards the weekly cap. Similarly if you make any journeys with a different operator that doesn't count towards the cap.
 

Starmill

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Good luck with getting that. Quite a niche application to major urban areas only, but I think unlikely to be applicable to the swathes of middle England where most people don't want to use buses, subsidised or not.
All buses run with certain subsidy from public funds. If these were to be all withdrawn, nearly all services would go. Same as with the trains. It's just the way it is.
 

RT4038

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Negative news stories about bus cuts have been a constant hum ever since council finances started to properly crater. Nothing like the brief flash of those other stories. It's more like the anger about the NHS and social care. A constant reminder the government doesn't care.
With the recent largest positive attention to buses given by (both last and this) Government in several generations (if not for all time) I don't think it is reasonable to say 'doesn't care'. Feels like a soundbite harbouring a grudge, frankly!

But if you spend trillions fixing those two headline problems, you're still stuck with parents of 16-18 year olds who likely have no pressing NHS or social care needs, don't own a farm and weren't receiving winter heating allowance. That's their parents problems, who they're likely not personally on the hook for. If they're affording those, they're not reliant on buses.


They have strong opinions about them all. But they're only directly affected, in massive ways, by the frankly moronic policy of forcing their young adult dependants to attend further education or training for the betterment of society, especially care, but forcing the parents to get them there, all because you won't spend the millions necessary to fix the provision of socially necessary bus services.
Sorry, but the money available is finite, and I suspect the majority of the voters would prioritise spending on the NHS etc over the small minority of voters who are parents of 16-18 year olds in genuine hardship over their transport. This does not really affect parents of pupils who live within walking/cycling distance of their educational establishment, nor those who are able to pay where transport is available, or where they would have paid for driving lessons anyway etc. There are numerous groups of citizens campaigning / demanding funding for their particular cause/iniquity (just watch the local TV news each night or at Breakfast) , all with some justification no doubt (including yours), but taxpayers simply cannot afford to fund all of everyones hobby horse. Everybody says their hobby horse is only 'a few millions'.
If the parents live in the town, then their 16-18 year old will be able to walk nor cycle to an educational establishment. If they have made the lifestyle choice to live out in the country, and/or elect to attend an establishment miles away, then they have to accept the financial consequences of that.
 
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TheGrandWazoo

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Negative news stories about bus cuts have been a constant hum ever since council finances started to properly crater. Nothing like the brief flash of those other stories. It's more like the anger about the NHS and social care. A constant reminder the government doesn't care.
Yes - there has been a constant hum... All these bus service cuts etc that happened progressively between 2010 and 2020 and where was the anger amongst the masses?

Fact is that the NHS and economy are always major considerations in the public consciousness (and their motivations to vote which is why politicians are guided by them). Public transport - it just doesn't. There are 10m bus journeys per day, so assuming that most involve a return journey, that's about 5m people. Remove those who are too young to vote, those who are pensioners (which is about 20% of the passenger journeys?). So you're looking at 3.5m people vs. the number of people using their cars - a significant number but certainly illustrates one reason why the government left fuel duty but not the bus fare cap.

Yes, if you go shopping daily (more likely travel for multiple reasons over a week or longer), the cost can be brought down through buying a season ticket but the fact is, for the infrequent traveller, bus travel remains expensive.
Are those the usual considerations that people go through with almost any purchase. I mean, who hasn't been to a cashpoint and gone "I'm not paying £1.75 to withdraw a tenner"?

The way in which ENCTS was calculated and (not) funded has driven us to a situation where "walk on" fares were definitely expensive though operators did push passes and bundles so that regular passengers weren't so badly off.
All buses run with certain subsidy from public funds. If these were to be all withdrawn, nearly all services would go. Same as with the trains. It's just the way it is.
Both things are true. Most public transport is already run with subsidy of some form - some overt, some hidden. However, that isn't to say that people want to pay more taxes to pay for better public transport.

As I've mentioned in the past, we saw this with the Manchester congestion charge referendum, the public were given the opportunity to vote. Half the electorate voted, and 79% of those rejected it.
 

D400.50050

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My 2 pence worth.

I have 2 option depending on time of day I finish work.

I have a stop.right outside my place of work but the bus is every 1hour40minutes. A single on this service before the Cap was £2.80

Second option a 10 minute walk and a 20 minute service. Pre can was £2.40.

New cap. First option is £3. Second is £2.50.

If the cap had not been introduced the first option would be £3 or more. Second option would be atleast £2.60 plus.

As the cap was only ever going to be a temporary fix. I am still paying less or the same so it not a big thing for me. I am neither poor or rich some months are tight some not.

I don't buy returns as I start at 2am so no buses anyway.

Yes it seems a big step from £2 to £3 but you need to look at it as if there was no cap in the first place. Every year prices go up by at least 10p around here.

Is it right what they charged pre cap? No, but they are in the business to make money not loose it.

If the government came out and said se have to fund it all thru council tax increases to pay for it everyone will be up in arms.

Everyone wants something but will not to finance it. We should be grateful that they put the cap on in the first place
 

Mr Manager

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My local bus into town was 160 before the 2.00 cap. then 2.00. now 2.60 !!!. Quite an increase for 2 stops. if i could walk it into town i would.But a series of main roads etc forbids this.

Some increase in a few years. Thanks Stagecoach. The 09.30 bus was always 75% full. now 75% empty.
 

padbus

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Bus fares are being capped at £1 in Devon and Torbay on Saturdays 11, 18 and 25 January 2025. There are restrictions on cross-border services including to and from Plymouth. https://www.traveldevon.info/bus/latest-news-service-updates/super-saturdays/
On Saturday 11th, 18th and 25th January 2025, single bus tickets across Devon and Torbay will be capped at £1!

The Super Saturday fare is available when boarding at any stop in Devon or Torbay.

This fare offers great value for both short and long journeys across the County. Here are some examples of the many longer journeys you could do for just £1:

  • Exeter to Bideford on service 5B – a distance of 45 miles
  • Ivybridge to Exeter on service 38 – a distance of 35 miles
  • Okehampton to Holsworthy on service 6 – a distance of 20 miles
  • Lynmouth to Barnstaple on service 309 / 310 – a distance of 20 miles
  • Seaton to Exeter on service 9A – a distance of 20 miles
  • Newton Abbot to Brixham on service 12 – a distance of 14 miles
Use our Interactive Bus Map to find out where buses go and the times they run.

The Super Saturday fare is available from all stops in Devon and Torbay to places outside of the County, but not for journeys starting in Plymouth, Cornwall, Dorset or Somerset. This is something to bear in mind if you plan to make a return journey from Devon to somewhere outside of the county. Restrictions are as follows:

Stagecoach​

  • 1: Plymouth – Tavistock
    • Valid from all stops between Tavistock and Roborough to Plymouth and for any journey between Tavistock and Roborough, or intermediate stops.
    • Not valid for journeys boarding between Plymouth and Tesco Woolwell in either direction, including for journeys beyond Roborough towards Tavistock.
  • 3: Plymouth – Kingsbridge
    • Valid from all stops between Kingsbridge and Rogers Garage to Plymouth and for any journey between Kingsbridge and Rogers Garage, or intermediate stops.
    • Not valid for journeys boarding between Plymouth and Elburton in either direction, including for journeys beyond Elburton towards Kingsbridge.
  • 6: Okehampton – Holsworthy – Bude
    • Valid from all stops between Okehampton and Red Post to Bude and for any journey between Okehampton and Red Post, or intermediate stops.
    • Not valid for journeys boarding between Bude and Stratton in either direction, including for journeys beyond Stratton towards Okehampton.
  • 20: Seaton – Honiton – Taunton
    • Valid from all stops between Seaton and Sampford Moor to Wellington and Taunton and for any journey between Seaton and Sampford Moor, or intermediate stops.
    • Not valid for journeys boarding between Wellington Swains Lane and Taunton in either direction, including for journeys beyond Wellington Swains Lane towards Seaton.
  • 85: Barnstaple – Tavistock
    • Valid for all journeys
  • Gold: Paignton – Plymouth
    • Valid from all stops between Paignton and Sherford to Plymouth and for any journey between Paignton and Sherford, or intermediate stops.
    • Not valid for journeys boarding between Plymouth and Elburton in either direction, including for journeys beyond Elburton towards Paignton.

Plymouth Citybus​

  • 20: Ivybridge – Plymouth
    • Valid from all stops between Ivybridge and Lee Mill to Plymouth and for any journey between Ivybridge and Lee Mill, or intermediate stops.
    • Not valid for journeys boarding between Plymouth and Marsh Mills in either direction, including for journeys beyond Marsh Mills towards Ivybridge.
  • 20A: Ivybridge – Plymouth
    • Valid from all stops between Ivybridge and Smithaleigh/Lee Mill to Plymouth and for any journey between Ivybridge and Smithaleigh/Lee Mill, or intermediate stops.
    • Not valid for journeys boarding between Plymouth and Plympton St Maurice View in either direction, including for journeys beyond Plympton St Maurice View towards Ivybridge.
  • 42C: Woolwell – Plymouth
    • Not valid.
  • 48: Wembury – Plymouth
    • Valid from all stops between Wembury and Asda Staddiscombe Road to Plymouth and for any journey between Wembury and Asda Staddiscombe Road, or intermediate stops.
    • Not valid for journeys boarding between Plymouth and Asda Staddiscombe Road in either direction, including for journeys beyond Asda Staddiscombe Road towards Wembury.
  • 59: Plymouth – Lee Moor – George Junction
    • Valid from all stops between Compass Drive and George Junction to Plympton and Plymouth and for any journey between Compass Drive and George Junction, or intermediate stops.
    • Not valid for journeys boarding between Plymouth and Plympton in either direction, including for journeys beyond Plympton towards George Junction.

Tally Ho​

  • 49: Heybrook Bay – Plymouth
    • Valid from all stops between Heybrook Bay and Staddiscombe Leyford Lane to Plymouth and for any journey between Heybrook Bay and Staddiscombe Leyford Lane, or intermediate stops.
    • Not valid for journeys boarding between Plymouth and Staddiscombe The Staddy in either direction, including for journeys beyond The Staddy towards Heybrook Bay.
  • 94: Newton Ferrers and Noss Mayo – Plymouth
    • Valid from all stops between Newton Ferrers and Rogers Garage to Plymouth and for any journey between Newton Ferrers and Rogers Garage, or intermediate stops.
    • Not valid for journeys boarding between Plymouth and Elburton in either direction, including for journeys beyond Elburton towards Newton Ferrers.

First​

  • X22: Tiverton – Willand – Taunton
    • Valid from all stops between Tiverton and Red Ball to Taunton and for any journey between Tiverton and Red Ball, or intermediate stops.
    • Not valid for journeys boarding between Taunton and White Ball Garage in either direction, including for journeys beyond White Ball Garage towards Tiverton.
  • 25: Dulverton – Bampton – Taunton
    • Valid from all stops between Petton Cross and Exebridge Nurseries to Dulverton or Taunton and for any journey between Petton Cross and Exebridge Nurseries, or intermediate stops.
    • Not valid for journeys boarding between Dulverton and Brushford, or between Venn Cross and Taunton in either direction, including for journeys beyond Brushford towards Dulverton and beyond Venn Cross towards Taunton.
  • 30: Axminster – Taunton
    • Valid from all stops between Axminster and Tytherleigh to Taunton and for any journey between Axminster and Tytherleigh, or intermediate stops.
    • Not valid for journeys boarding between Taunton and South Chard Perry Street in either direction, including for journeys beyond South Chard towards Axminster.
  • X51 / X53: Axminster – Weymouth
    • Valid from all stops between Axminster and Uplyme to Weymouth and for any journey between Axminster and Uplyme, or intermediate stops.
    • Not valid for journeys boarding between Weymouth and Woodroffe School in either direction, including for journeys beyond Woodroffe School towards Axminster.
 

Ghostbus

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Everyone wants something but will not to finance it. We should be grateful that they put the cap on in the first place.
Well yes, that's the narrative today.

But look at your example. It was clearly a demand restoration sale that failed. So to all infrequent non-pass holding bus users, there's been a fare rise across the board.

But to socially aware bus users, that's a Tory! government giving more assistance to a (presumably) subsidised socially necessary bus service, than a (presumably) commercially run service, than the Labour government that replaced it. The justification being lack of money.

The £2 cap reduced the fare on the infrequent but possibly vital service by 80p, but the nearby far less threatened service by only 40p. The £3 cap raised the vital service by 20p, but simply restored the status quo to the frequent service - steadily increasing fares due to Thatcher era policies. It's the fare rises or rocketing subsidy for vital services that was the immediate problem.

The devil is in the detail of course, such as pass use, and where the money saved has gone. But most people don't care about that (and it's incredibly easy for a government to bamboozle them with spin). All that matters is, has the cap rise made it more or less likely that the situation where that is a vital service capped at £3 when in reality it needs to be far higher, will push the council into further difficulty.

The worrying thing is that you didn't say what is planned for your area, such that we might be able to answer that. You just seem to think that the vital service will eventually go far higher, so presumably you'll never use it even if it was more frequent and ran at more convenient times.
 

ScotGG

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Another anecdote. Yep they don't mean much in isolation but interesting:

So I took the first trip of the year. Before the cap it would be about 6 by now. Anyway it was only a short trip so cheaper fare should apply. Driver didn't want to issue it. Said £3. Nope. Eventually got him to issue cheap short hop (also risen a fair bit over past year).

What was noticable was that at three stops before I got off every person now didn't know what to pay. One passenger challenges driver as asked for £3. This all held the bus up. Buses have now gone back to a lottery of what we should pay. Bus company says by distance online naturally but doesn't actually list the details online anywhere of what price it should be for a specific trip/distance. Maps? Boundaries? Nothing. Complete guesswork for passengers. None of which entices anyone to use buses.
 

Man of Kent

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Another anecdote. Yep they don't mean much in isolation but interesting:

So I took the first trip of the year. Before the cap it would be about 6 by now. Anyway it was only a short trip so cheaper fare should apply. Driver didn't want to issue it. Said £3. Nope. Eventually got him to issue cheap short hop (also risen a fair bit over past year).

What was noticable was that at three stops before I got off every person now didn't know what to pay. One passenger challenges driver as asked for £3. This all held the bus up. Buses have now gone back to a lottery of what we should pay. Bus company says by distance online naturally but doesn't actually list the details online anywhere of what price it should be for a specific trip/distance. Maps? Boundaries? Nothing. Complete guesswork for passengers. None of which entices anyone to use buses.
I do wonder if drivers who are new to the industry since the fare cap started don't actually understand that fares normally vary by distance travelled. Certainly it has made the use of ticket machine records to establish journey patterns next to useless, with many drivers just issuing tickets to the end of the route (which is hardly surprising if everyone asks for £2 without specifying a destination).
 

TheGrandWazoo

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I do wonder if drivers who are new to the industry since the fare cap started don't actually understand that fares normally vary by distance travelled. Certainly it has made the use of ticket machine records to establish journey patterns next to useless, with many drivers just issuing tickets to the end of the route (which is hardly surprising if everyone asks for £2 without specifying a destination).
There were fares less than £2 in many areas so not certain that's the reason. Possibly poor training or just the individual.

After all, I've had many a discussion with drivers about tickets though usually, it's because it's some obscure multi-operator ticket that they seldom see :lol:
 

johncrossley

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I do wonder if drivers who are new to the industry since the fare cap started don't actually understand that fares normally vary by distance travelled. Certainly it has made the use of ticket machine records to establish journey patterns next to useless, with many drivers just issuing tickets to the end of the route (which is hardly surprising if everyone asks for £2 without specifying a destination).

The (mostly) flat fare experience should hopefully have demonstrated how impractical the system of stage based fares is. It was created in an era when conductors were in use and it was never appropriate to apply that onto one person operation. The only sensible way of implementing a variable fare structure is by using tap in tap out.
 

Ghostbus

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it was never appropriate to apply that onto one person operation.
It seems to have worked fine for over 50 years. The ability to charge flat fares and therefore extract any perceived benefits has existed since the very moment buses were redesigned for one person operation (single door, driver-passenger interaction). The lack of customer care during the last few years has far more persuasive underlying reasons than drivers being unable to memorise a fare table.
 

johncrossley

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It seems to have worked fine for over 50 years.

For the last 50 years it meant long boarding times. People have just accepted this as normal but people who have experienced flat fare, especially in areas where few or no people buy tickets from the driver, realise how slow this was.
 

TheGrandWazoo

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For the last 50 years it meant long boarding times. People have just accepted this as normal but people who have experienced flat fare, especially in areas where few or no people buy tickets from the driver, realise how slow this was.
Except in the last few years, technological advances have meant that drivers need not memorise anything, and stored value/TOTO has also meant that stage based graduated fares are more easily accommodated.

The idea that you pay more depending on distance exists almost everywhere in many different transport modes.

It isn’t passengers and flat fares (or absence of) that delay buses.
 

ricoblade

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Another anecdote. Yep they don't mean much in isolation but interesting:

So I took the first trip of the year. Before the cap it would be about 6 by now. Anyway it was only a short trip so cheaper fare should apply. Driver didn't want to issue it. Said £3. Nope. Eventually got him to issue cheap short hop (also risen a fair bit over past year).

What was noticable was that at three stops before I got off every person now didn't know what to pay. One passenger challenges driver as asked for £3. This all held the bus up. Buses have now gone back to a lottery of what we should pay. Bus company says by distance online naturally but doesn't actually list the details online anywhere of what price it should be for a specific trip/distance. Maps? Boundaries? Nothing. Complete guesswork for passengers. None of which entices anyone to use buses.
Which bus company is this? The Stagecoach East Midlands app shows fares that are below the cap for appropriate journeys.
 

Ghostbus

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For the last 50 years it meant long boarding times. People have just accepted this as normal but people who have experienced flat fare, especially in areas where few or no people buy tickets from the driver, realise how slow this was.
They didn't just accept it as normal anymore than they accepted it should be normal to pay two staff members when the job could be done by one at far less cost. They weighed the pros and cons, and found a flat fare approach lacking in merit.

And that seems to have been the case regardless of who was running the bus or why, since the last 50 years of UK bus operation covers everything from a council owned bus being driven by a council employed driver seeking to move people efficiently through a monopoly network, to a privately owned bus driven by a private sector employee in the pursuit of profit in a competitive environment.

As far as I remember, in the pursuit of efficient boarding, operators of one person operated buses were far more inclined to do things like demand exact change only, rather than rethink their entire revenue strategy. Some even reintroduced conductors. Why do that, if they already had the option of a far superior approach of charging a flat fare at their disposal on their driver only buses? Wouldn't even require a change of ticket machine or driver's terms and conditions. Just a few posters. Presumably because what it gained them was lost in other ways.

The only other explanation is that it was just too weird. But UK operators have never really been afraid of weird. Three doors on a single decker. No merit. Bendy buses. Some merit. Tram-like buses (mandatory off bus ticketing). Merits unclear? Paying a driver was once wierd. Ridiculous even. Until it wasn't.
 

johncrossley

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The only other explanation is that it was just too weird. But UK operators have never really been afraid of weird. Three doors on a single decker. No merit. Bendy buses. Some merit. Tram-like buses (mandatory off bus ticketing). Merits unclear? Paying a driver was once wierd. Ridiculous even. Until it wasn't.

"But UK operators have never really been afraid of weird" - is that a typo? You've just explained how ultra-conservative the UK bus industry is. The current style of operation was determined in the mid 70s and, outside London, hardly anything has changed since then.

With the fare cap going up to £3 there is now the opportunity to have a £3 flat fare for paying the driver but variable fares (up to £3 but lower for shorter distances) for tap on tap off users.
 
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RT4038

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"But UK operators have never really been afraid of weird" - is that a typo? You've just explained how ultra-conservative the UK bus industry is. The current style of operation was determined in the mid 70s and, outside London, hardly anything has changed since then.

With the fare cap going up to £3 there is now the opportunity to have a £3 flat fare for paying the driver but variable fares (up to £3 but lower for shorter distances) for tap on tap off users.
There is the opportunity, but many bus operators do not have (reliable / or at all) tap on tap off equipment capability. I suspect that, with the current turmoil in the industry, operators will rein back such expenditure until the future direction becomes clearer.

They didn't just accept it as normal anymore than they accepted it should be normal to pay two staff members when the job could be done by one at far less cost. They weighed the pros and cons, and found a flat fare approach lacking in merit.

And that seems to have been the case regardless of who was running the bus or why, since the last 50 years of UK bus operation covers everything from a council owned bus being driven by a council employed driver seeking to move people efficiently through a monopoly network, to a privately owned bus driven by a private sector employee in the pursuit of profit in a competitive environment.

As far as I remember, in the pursuit of efficient boarding, operators of one person operated buses were far more inclined to do things like demand exact change only, rather than rethink their entire revenue strategy. Some even reintroduced conductors. Why do that, if they already had the option of a far superior approach of charging a flat fare at their disposal on their driver only buses? Wouldn't even require a change of ticket machine or driver's terms and conditions. Just a few posters. Presumably because what it gained them was lost in other ways.

The only other explanation is that it was just too weird. But UK operators have never really been afraid of weird. Three doors on a single decker. No merit. Bendy buses. Some merit. Tram-like buses (mandatory off bus ticketing). Merits unclear? Paying a driver was once wierd. Ridiculous even. Until it wasn't.
On a commercial basis, flat fare systems can be fine for small areas, but simply do not work on longer distance interurban and rural services. When the bulk of UK bus services went over to only being worked by one person, fairly large quantities of short distance passengers in urban areas were still being conveyed. An averaged flat fare (at approximately the middle distance fare) would chase away the short distance passengers and give the furthest distance passengers a cheap ride. Result - revenue loss overall. As it happens, for all sorts of reasons, the short distance passengers have melted away over the years. However, towns/cities have expanded and what was middle distance is the new 'short' distance passengers, and those passengers are now in danger of being priced out should 'commercial' flat fares be applied. Some operators coarsened their fare structure (fewer stages) for one man buses, and a very few tried a flat fare, but there was plenty of resistance from the passengers!
Of course you could have each route having a flat fare appropriate to it (so differing flat fares depending on the Service No.) and on common sections of route passengers would be confused as to their fare on the next bus. Clearly having a flat fare on a 20 mile route would result in a high fare, so coupled to this could be to evolve the route network to eliminate longer routes, forcing people to change buses and pay a 2nd or even 3rd flat fare to continue their journey, thus ensuring the operator is getting a reasonable amount of revenue to cover their costs. Differing flat fares in the same city, depending on route, is not unusual in some overseas countries.
In North America flat fares are the norm, but I've come across outer ends of routes where passengers have had to rebook (and pay twice) at the outer end of a route. Plus the operations are generally not being run on a commercial basis either.
Commercially, I think graduated fares are here to stay, horses for courses as to their application of course.
 

johncrossley

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There is the opportunity, but many bus operators do not have (reliable / or at all) tap on tap off equipment capability. I suspect that, with the current turmoil in the industry, operators will rein back such expenditure until the future direction becomes clearer.

But many of the big operators already have tap on tap off technology and have had it for some years now. National Express West Midlands uses tap on only and has just introduced a £2.90 flat fare.
 

RT4038

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But many of the big operators already have tap on tap off technology and have had it for some years now. National Express West Midlands uses tap on only and has just introduced a £2.90 flat fare.
Which operators have tap on tap off, are actually using it for a graduated fare scheme, and it is working reliably?
 

johncrossley

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Which operators have tap on tap off, are actually using it for a graduated fare scheme, and it is working reliably?

Many if not most First and Go-Ahead operators have been using it for some time. Arriva in Merseyside as well. Obviously I can't comment definitely on reliability, but many operators advertise tap on and tap off as a payment method.
 

TheGrandWazoo

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"But UK operators have never really been afraid of weird" - is that a typo? You've just explained how ultra-conservative the UK bus industry is. The current style of operation was determined in the mid 70s and, outside London, hardly anything has changed since then.

With the fare cap going up to £3 there is now the opportunity to have a £3 flat fare for paying the driver but variable fares (up to £3 but lower for shorter distances) for tap on tap off users.
In what way is a £3 flat fare (so essentially a cap) and variable fares for shorter distances going to achieve anything?
Many if not most First and Go-Ahead operators have been using it for some time. Arriva in Merseyside as well. Obviously I can't comment definitely on reliability, but many operators advertise tap on and tap off as a payment method.
I think that was @RT4038's point on reliability.

That said, it still doesn't get away from the economics of the bus fare cap which your idea is predecated on. This year will cost £150m and that is only going to increase.

As for £2.90 as a flat fare from NXWM...Ouch. Under 6 miles in West of England is £2.40, and then £3. So sounds like the NXWM flat fare is pitched to extract more money for shorter journeys.
 

urban

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Many if not most First and Go-Ahead operators have been using it for some time. Arriva in Merseyside as well. Obviously I can't comment definitely on reliability, but many operators advertise tap on and tap off as a payment method.

Arriva Merseyside have used flat fares for many years now, so they do tap on only, with no tap off. It seems to be working very well.
 

Qwerty133

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Which operators have tap on tap off, are actually using it for a graduated fare scheme, and it is working reliably?
The biggest issue that was experienced in Leicester was that there was no way to combine a journey with tap on tap off where the first bus broke down en route (as would happen at least once a week for most regular passengers at the time of introduction).
 
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