How do i appeal an LNER delay repay decision?

[renegademaster]

The train I took arrived into Leeds arrived about 15 minutes late, leaving me with a connection time of about 1 minutes which I failed to make, leaving me to take a service 30 minutes later (which was +6 itself). I just received the email back from LNER , claiming my delay was 21 minutes and therefore not compensable, which I'm not exactly sure how they calculated since I was supposed to arrive at 10 21 but instead arrived at 55.

Some TOCs have a section on their delay repay websites to appeal, which I cant seem to find , do I go straight to the rail ombudsman?

 

[transportphoto]

Contact their generic Customer Services team with the appropriate reference number and an explanation.

 

[Puffing Devil]

Was the initial connection LNER? If not, you should be claiming from the TOC that forced the missed connection.

 

[renegademaster]

Was the initial connection LNER? If not, you should be claiming from the TOC that forced the missed connection.

My first leg was LNER, who made me miss my scheduled northern service to Skipton

 

[AlterEgo]

My first leg was LNER, who made me miss my scheduled northern service to Skipton

Which train was involved? We can check before you file the dispute that you have a case.

 

[lachlan]

Contact their generic Customer Services team with the appropriate reference number and an explanation.

I've had to do this before with LNER and while time consuming, it worked in the end.

 

[renegademaster]

Which train was involved? We can check before you file the dispute that you have a case.

Saturday 23rd KGX to Keighley made up of
0735 To Leeds , which was supposed to arrive at 0945 to catch the 56 to skipton, but I think I arrived at about 54 , and wasn't able to make it leading me to take me to the 1026 which arrived at 1055 (https://www.realtimetrains.co.uk/service/gb-nr:W32042/2024-03-23/detailed)

Unfortunately I cant find the RTT page for my first journey which will make laying out my case harder

 

[SteveM70]

Saturday 23rd KGX to Keighley made up of
0735 To Leeds , which was supposed to arrive at 0945 to catch the 56 to skipton, but I think I arrived at about 54 , and wasn't able to make it leading me to take me to the 1026 which arrived at 1055 (https://www.realtimetrains.co.uk/service/gb-nr:W32042/2024-03-23/detailed)

Unfortunately I cant find the RTT page for my first journey which will make laying out my case harder

Is this it?

Service Information - Recent Train Times

www.recenttraintimes.co.uk

 

[renegademaster]

Is this it?

Service Information - Recent Train Times

www.recenttraintimes.co.uk

Yes
Thank you for introducing me to that website will come in useful for any future claims.

 

[CyrusWuff]

I suspect LNER's reasoning is that there was also a 1018 from Leeds to Keighley that you could have caught, arriving at 1042.

As such, the system has assumed you caught that rather than waiting for the following train.

 

[renegademaster]

I suspect LNER's reasoning is that there was also a 1018 from Leeds to Keighley that you could have caught, arriving at 1042.

As such, the system has assumed you caught that rather than waiting for the following train.

Ah.

I didnt know about this service and just headed to the platform where the previous service was and waited for the next one. Is ignorance grounds for an appeal or should I just accept it?

 

[island]

It doesn't seem to me like you have any grounds for appeal; they don't have to pay you in respect of (part of) a delay caused by yourself.

 

[SteveM70]

Ah.

I didnt know about this service and just headed to the platform where the previous service was and waited for the next one. Is ignorance grounds for an appeal or should I just accept it?

I doubt it, especially as Leeds is one of the stations with the enormous departure boards that list alphabetically by destination station and shows the next train, so it would've been really easy to find out about the next train

 

[WesternLancer]

Ah.

I didnt know about this service and just headed to the platform where the previous service was and waited for the next one. Is ignorance grounds for an appeal or should I just accept it?

I suspect they would expect you to check a departure board or ask advice from staff or an information point as to what to do. You can't really assume the next train to your destination would necessarily leave from the platform that the last one did, after all - even though there is some logic to that.

Having said that I can't see any reason not to ask them for it to be reconsidered as you planned to do. They can always reply and explain their stance

I assume the next train could have been caught within the minimum connection time at Leeds (which seems to be 10 mins) following your actual arrival.

 

[AlterEgo]

Is ignorance grounds for an appeal or should I just accept it?

You should accept it; it was your fault, unfortunately, that you were delayed beyond the threshold. Delay Repay is not a subjective exercise; there are no grounds to appeal.

 

[renegademaster]

You can't really assume the next train to your destination would necessarily leave from the platform that the

I lazily assumed a 2ph service and saw the next service on the board for 30 minutes. Guess it's a pleasant surprise Keighley gets a better service than my local suburban London station

 

[WesternLancer]

I lazily assumed a 2ph service and saw the next service on the board for 30 minutes. Guess it's a pleasant surprise Keighley gets a better service than my local suburban London station

Well, I can see it's easily done of course, but I guess LNER prob won't see it that way...

 

[skyhigh]

Ah.

I didnt know about this service and just headed to the platform where the previous service was and waited for the next one. Is ignorance grounds for an appeal or should I just accept it?

Problem with this argument is it appears the next train didn't leave from the same platform as the previous train, so whatever method you used to find the next train could have been used to find the earlier train.

 

[renegademaster]

Problem with this argument is it appears the next train didn't leave from the same platform as the previous train, so whatever method you used to find the next train could have been used to find the earlier train.

My method was I ran for the service, it left without me and I saw the same service listed on the platform board and lazily assumed their wasn't any other service

 

[yorkie]

In this case, there are no grounds for appeal.

We all make mistakes, so just chalk it up to experience.