Kaftan
New Member
- Joined
- 11 Sep 2018
- Messages
- 1
My train operator has reduced the amount of my Delay Repay on a few occasions. When I have looked into it, I have spotted a pattern: according to my accurate, internet-connected phone, the train comes to a stop at 15, 30, or 60 minutes after the published arrival time. When I check on recent train times, the arrival time is recorded as a minute or two earlier. This reduces the amount of compensation payable by 100%, 50% or 50% respectively. As passengers cannot alight from a moving train, I would like to know what the policy is. I've observed the same thing many times, but of course the delays mostly keep within the same time band.