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Is the difference between Delay Repay and a Refund clear enough?

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Haywain

Haywain

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3 Feb 2013
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fandroid said:
Perhaps tickets bought online should be issued with a complete set of passenger's rights spelt out for dealing with all potential circumstances that could arise in the likely event of a disruption. TOC specific too, tailored to their itinerary. Not just a tick box for having (not) read NRCoT
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And just how complex would that be? Consider a journey using 4 different train operators…
 
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fandroid

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I think you've indicated how ludicrously complex it could potentially be for a passenger dealing with disruption. If it can't be explained in a few comprehensible paragraphs, then there's something fundamentally wrong.
 
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