I received a letter after not having a ticket to travel (I had no idea I wasn't allowed to buy a ticket on the train). The letter states enough evidence is available for prosecution, and that I should send a mitigation letter with 21 days, which I did and received a confirmation email on 9th August 2018, well within the 21 days.
Their confirmation email response stated that they could take "up to 28 days to respond" to my mitigation letter, but the penalties fares regulations state in part 3, section 6: "Where an Appeal Panel receives an appeal under regulation 16 or 17, it must decide whether to allow or not allow the appeal before the end of the period of 21 days beginning with the day on which the appeal is received".
Am I confusing my mitigation letter with an appeal letter: is an appeal letter a completely different thing? I have not received any further contact regarding any fine or prosecution, and it is now 32 days after their confirmation of my mitigation letter. Is there a time limit on how long they can take to reply?
The delayed response by the train company is making an incredibly stressful event even worse!
Their confirmation email response stated that they could take "up to 28 days to respond" to my mitigation letter, but the penalties fares regulations state in part 3, section 6: "Where an Appeal Panel receives an appeal under regulation 16 or 17, it must decide whether to allow or not allow the appeal before the end of the period of 21 days beginning with the day on which the appeal is received".
Am I confusing my mitigation letter with an appeal letter: is an appeal letter a completely different thing? I have not received any further contact regarding any fine or prosecution, and it is now 32 days after their confirmation of my mitigation letter. Is there a time limit on how long they can take to reply?
The delayed response by the train company is making an incredibly stressful event even worse!