On Saturday, I was supposed to visit a friend for a BBQ. I therefore purchased a return ticket from Cambridge to Welwyn North, splitting at Meldreth (saving of £0.50!). I don't think that Cambridge ticket machines offer tickets from other destinations, I therefore purchased the tickets through GA website, as I'm already registered there.
Then, the train got cancelled as I was already seated. On this particular day, half of the Thameslink/Great Northern services out of Cambridge were cancelled, meaning that the next train was in an hour time. This kind of a delay made my whole journey essentially pointless, and I decided to just go back home. I tried to return the ticket to the ticket office (which is after all operated by GA) but was told I have to contact whoever I bought the ticket from.
I did exactly that, and GA replied fairly quickly, although it seems they didn't really read my message - they suggested I claim delay repay, which makes no sense because travel was not on GA, and there was technically no delay as I didn't travel. They then suggested I contact Thameslink instead. Is that right?
Then, the train got cancelled as I was already seated. On this particular day, half of the Thameslink/Great Northern services out of Cambridge were cancelled, meaning that the next train was in an hour time. This kind of a delay made my whole journey essentially pointless, and I decided to just go back home. I tried to return the ticket to the ticket office (which is after all operated by GA) but was told I have to contact whoever I bought the ticket from.
I did exactly that, and GA replied fairly quickly, although it seems they didn't really read my message - they suggested I claim delay repay, which makes no sense because travel was not on GA, and there was technically no delay as I didn't travel. They then suggested I contact Thameslink instead. Is that right?