LNER Delay repay vouchers.

[greyman42]

I recently had a delay repay claim with LNER and they paid me in travel vouchers. Is this now their policy as opposed to giving claimants the choice of how they are compensated?

 

[Watershed]

I recently had a delay repay claim with LNER and they paid me in travel vouchers. Is this now their policy as opposed to giving claimants the choice of how they are compensated?

Did the form not offer you a choice of methods in which to receive your compensation? If anything it's RTVs that are on the way out.

 

[Haywain]

I have had delay repay paid by bank transfer in the recent past from LNER.

 

[ServerHoster]

I recently had a delay repay claim with LNER and they paid me in travel vouchers. Is this now their policy as opposed to giving claimants the choice of how they are compensated?

On the other hand, I asked for vouchers and they sent it by card!

 

[greyman42]

Did the form not offer you a choice of methods in which to receive your compensation? If anything it's RTVs that are on the way out.

I don't recall there being an option on the form but i do remember forms i have used in the past having the options.

I have had delay repay paid by bank transfer in the recent past from LNER.

Yes, that would of been my preferred option.

 

[westv]

I don't know why anybody would want vouchers now but each to their own.

 

[island]

I don't know why anybody would want vouchers now but each to their own.

A few company travel policies might distinguish between money and vouchers maybe, but there can't be that many.

 

[yorkie]

I recently had a delay repay claim with LNER and they paid me in travel vouchers. Is this now their policy as opposed to giving claimants the choice of how they are compensated?

The form asks your preference:

Delay Repay for your journey

If you're delayed on an LNER train for 30 minutes or more you're entitled to compensation. Choose to claim your compensation or donate it to CALM.

www.lner.co.uk

Options shown are: PayPal, Bank Transfer (BACS), Rail Travel Voucher, CALM (Charity donation)

I don't know why anybody would want vouchers now but each to their own.

They can be very useful if you are starting your journey at a station that doesn't have an open ticket office, and where there may be an issue obtaining the required ticket(s) from a ticket vending machine (TVM); in such circumstances, presenting a RTV ensures you cannot be accused of any offence.

 

[Haywain]

I don't know why anybody would want vouchers now but each to their own.

I guess some people like like to ring fence the money for future travel.

 

[greyman42]

The form asks your preference:

Delay Repay for your journey

If you're delayed on an LNER train for 30 minutes or more you're entitled to compensation. Choose to claim your compensation or donate it to CALM.

www.lner.co.uk

View attachment 129902
Options shown are: PayPal, Bank Transfer (BACS), Rail Travel Voucher, CALM (Charity donation)

They can be very useful if you are starting your journey at a station that doesn't have an open ticket office, and where there may be an issue obtaining the required ticket(s) from a ticket vending machine (TVM); in such circumstances, presenting a RTV ensures you cannot be accused of any offence.

The form i filled in was a paper one posted in an envelope. Perhaps i just ticked the wrong box or none at all and they defaulted to vouchers.