Customer Service Assistant - Full Time, Fixed Term Contracts 017883
Organisation - Customer Services
Job - Customer Care
Position Type - Full Time
Would you like to join London Underground as a Customer Service Assistant?
As part of Transport for Londons ongoing drive to keep London working and growing and to ensure that we continue to deliver our world class service to all of our customers, we have a number of further opportunities to join us on fixed term contracts (up to 12 months) starting within the next 3 to 6 months. The first training course will commence on 9th January 2016.
£30,079 per annum, various locations
If you get a real buzz from helping people and are passionate about assisting customers, come help us demonstrate that every journey matters, and ensure that our customers remain at the centre of everything we do here at London Underground. Not only will you enjoy a highly competitive salary and benefits package you will also be part of a team committed to exceptional service delivery.
About us
Transport for London leads the way as a unique public service and its a great place to develop your career. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success.
The role
You will be our public face: proactively approaching customers who may need help purchasing tickets, advising them on their journeys with real time information whilst providing a welcoming presence throughout the station. Not only will you manage the individual needs of all our customers, including those with special requirements, you will provide consistent levels of service throughout a busy day, ensuring that every customer feels valued, making their journeys faster, simpler and stress free. You will anticipate potentially dangerous or hazardous situations and minimise service delays by ensuring customers get on and off trains quickly and safely. Every day will bring a new challenge and no two will ever be the same.
At this time all we are asking you to do is join our talent pool by completing our online application. As part of this group you will then have the opportunity to be assessed for our customer service roles as they become available, subject to successful application screening.
We promise to keep you informed on a regular basis about when vacancies are available and when your application may be processed.
What we need:
Friendly, reliable, helpful people with outgoing personalities and a genuine passion for delivering outstanding customer service. We are looking for confident people who can quickly take in information about our services, become experts on their local working areas and promote a positive image at all times.
You must also be prepared to work a shift pattern which will involve late nights [finishing as late as 1.30am] and early starts [starting as early as 4.30am]. This could be at any location in London.
London Underground benefits include:
TfL pension scheme
Free Tube travel for you and one other
75% reimbursement of season ticket loans if you use national rail services to travel to and from work
A wide range of tax-efficient benefits and employee discounts
To be eligible for this vacancy, you must:
Be over 18 years old and eligible to work in the UK
If you have a visa then it must be valid for at least 6 months from November 2015
Be able to work a minimum of 37.5 hours per week
Be able to work in any location within London
Be able to work a variety of shift patterns including weekends and public holidays
Application Process
Due to the expected high response to these vacancies we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date of 23.59pm on 12th November 2015.
The recruitment process consists of 3 stages. You will need to pass each stage to progress onto the next:
Stage 1: Online Application form
As part of the application process you will be asked a number of screening questions
Stage 2: Online Situational Judgement Test (SJT)
Yu will be sent a link to complete this immediately after submitting your application form
Stage 3: Assessment Centre
Consisting of a Numerical and Written Test, Role Play and a competency based interview
Attending the Assessment Centre
After scheduling your assessment, you will receive email confirmation of your booking together with any relevant information required for your assessment at the time of booking.
Notice of Cancellation
Once scheduled to attend your assessment, we require you to give a minimum of 48 hours' notice of cancellation or re-schedule. Non-attendance at your assessment event may lead to your application being withdrawn. Please note that your assessment may be rescheduled once only; subsequent cancellations may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter you risk being withdrawn from the campaign.
Appointment to Post
In order to be appointed to a post, candidates must successfully pass a basic criminal records check, employment referencing, medical screening and a drug & alcohol test.
Candidates may not immediately commence the employment upon offer. Candidates will be given a start date when they are required by Transport for London.
Appointment to post is subject to successful completion of training. Should candidates fail this training their offer of employment will be terminated.
Shifts
As a Customer Service Assistant you will be required to work on any day of the year. You will also be required to work a variety of shifts patterns. Each shift is approximately eight hours long and shifts start as early as 04:30 and finish as late as 01:30.
The full time roles are spread across a variety of shift patterns and we are unable to offer a fixed shift pattern.
To apply for this role please complete the online application and attach your CV.
We aspire to be as diverse as the city we serve; we welcome applications from all sections of the community.
Contacting Us
If at any time you need to speak to anyone within the Recruitment Team then please contact us on 0333 00 629 39 or alternatively email us at [email protected]
Organisation - Customer Services
Job - Customer Care
Position Type - Full Time
Would you like to join London Underground as a Customer Service Assistant?
As part of Transport for Londons ongoing drive to keep London working and growing and to ensure that we continue to deliver our world class service to all of our customers, we have a number of further opportunities to join us on fixed term contracts (up to 12 months) starting within the next 3 to 6 months. The first training course will commence on 9th January 2016.
£30,079 per annum, various locations
If you get a real buzz from helping people and are passionate about assisting customers, come help us demonstrate that every journey matters, and ensure that our customers remain at the centre of everything we do here at London Underground. Not only will you enjoy a highly competitive salary and benefits package you will also be part of a team committed to exceptional service delivery.
About us
Transport for London leads the way as a unique public service and its a great place to develop your career. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success.
The role
You will be our public face: proactively approaching customers who may need help purchasing tickets, advising them on their journeys with real time information whilst providing a welcoming presence throughout the station. Not only will you manage the individual needs of all our customers, including those with special requirements, you will provide consistent levels of service throughout a busy day, ensuring that every customer feels valued, making their journeys faster, simpler and stress free. You will anticipate potentially dangerous or hazardous situations and minimise service delays by ensuring customers get on and off trains quickly and safely. Every day will bring a new challenge and no two will ever be the same.
At this time all we are asking you to do is join our talent pool by completing our online application. As part of this group you will then have the opportunity to be assessed for our customer service roles as they become available, subject to successful application screening.
We promise to keep you informed on a regular basis about when vacancies are available and when your application may be processed.
What we need:
Friendly, reliable, helpful people with outgoing personalities and a genuine passion for delivering outstanding customer service. We are looking for confident people who can quickly take in information about our services, become experts on their local working areas and promote a positive image at all times.
You must also be prepared to work a shift pattern which will involve late nights [finishing as late as 1.30am] and early starts [starting as early as 4.30am]. This could be at any location in London.
London Underground benefits include:
TfL pension scheme
Free Tube travel for you and one other
75% reimbursement of season ticket loans if you use national rail services to travel to and from work
A wide range of tax-efficient benefits and employee discounts
To be eligible for this vacancy, you must:
Be over 18 years old and eligible to work in the UK
If you have a visa then it must be valid for at least 6 months from November 2015
Be able to work a minimum of 37.5 hours per week
Be able to work in any location within London
Be able to work a variety of shift patterns including weekends and public holidays
Application Process
Due to the expected high response to these vacancies we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date of 23.59pm on 12th November 2015.
The recruitment process consists of 3 stages. You will need to pass each stage to progress onto the next:
Stage 1: Online Application form
As part of the application process you will be asked a number of screening questions
Stage 2: Online Situational Judgement Test (SJT)
Yu will be sent a link to complete this immediately after submitting your application form
Stage 3: Assessment Centre
Consisting of a Numerical and Written Test, Role Play and a competency based interview
Attending the Assessment Centre
After scheduling your assessment, you will receive email confirmation of your booking together with any relevant information required for your assessment at the time of booking.
Notice of Cancellation
Once scheduled to attend your assessment, we require you to give a minimum of 48 hours' notice of cancellation or re-schedule. Non-attendance at your assessment event may lead to your application being withdrawn. Please note that your assessment may be rescheduled once only; subsequent cancellations may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter you risk being withdrawn from the campaign.
Appointment to Post
In order to be appointed to a post, candidates must successfully pass a basic criminal records check, employment referencing, medical screening and a drug & alcohol test.
Candidates may not immediately commence the employment upon offer. Candidates will be given a start date when they are required by Transport for London.
Appointment to post is subject to successful completion of training. Should candidates fail this training their offer of employment will be terminated.
Shifts
As a Customer Service Assistant you will be required to work on any day of the year. You will also be required to work a variety of shifts patterns. Each shift is approximately eight hours long and shifts start as early as 04:30 and finish as late as 01:30.
The full time roles are spread across a variety of shift patterns and we are unable to offer a fixed shift pattern.
To apply for this role please complete the online application and attach your CV.
We aspire to be as diverse as the city we serve; we welcome applications from all sections of the community.
Contacting Us
If at any time you need to speak to anyone within the Recruitment Team then please contact us on 0333 00 629 39 or alternatively email us at [email protected]
