Lost penalty fare notice, what do I do?

[Sid]

Recently boarded a train without a ticket because my card wouldn't work at the station, what I didn't realise is my card also wouldn't work on the conductors ticket machine and so I got a penalty fare. This was while travelling from Truro to Liskeard and I only got charged the price of the ticket which was £6.40.
When I got home I could no longer find the slip of paper he had given me and so couldn't find the reference number, I have sent an email but it says they will try to respond within 7 days which is cutting it slightly close to the 21 day deadline. What do I do? is there a number I should ring? If I just ring up GWR's main number will that work?

 

[ForTheLoveOf]

Recently boarded a train without a ticket because my card wouldn't work at the station, what I didn't realise is my card also wouldn't work on the conductors ticket machine and so I got a penalty fare. This was while travelling from Truro to Liskeard and I only got charged the price of the ticket which was £6.40.
When I got home I could no longer find the slip of paper he had given me and so couldn't find the reference number, I have sent an email but it says they will try to respond within 7 days which is cutting it slightly close to the 21 day deadline. What do I do? is there a number I should ring? If I just ring up GWR's main number will that work?

If your card also didn't work in the conductor's machine because it didn't have enough balance, was blocked etc. then yes, it would be wise to pay the amount outstanding ASAP.

But it is somewhat confusing for you to be issued for a Penalty Fare for £6.40 - as usually Penalty Fares are a minimum of £20, or twice the single fare if that's higher.

For now I suspect you'll just have to wait until they respond. If it does take near to the 21 days you'll want to come back here for further advice.

 

[30907]

You have received an Unpaid Fare Notice giving you time to pay the fare, not a Penalty Fare.

But the advice is the same either way, and a phone call would do no harm.

 

[island]

If your card also didn't work in the conductor's machine because it didn't have enough balance, was blocked etc. then yes, it would be wise to pay the amount outstanding ASAP.

But it is somewhat confusing for you to be issued for a Penalty Fare for £6.40 - as usually Penalty Fares are a minimum of £20, or twice the single fare if that's higher.

For now I suspect you'll just have to wait until they respond. If it does take near to the 21 days you'll want to come back here for further advice.

I expect it was an Unpaid Fare Notice rather than a Penalty Fare.

For the OP I would suggest promptly posting a cheque to GWR for the outstanding amount including as much detail as possible, and obtaining proof of posting at the post office.