steve 46010
Member
- Joined
- 8 Feb 2009
- Messages
- 9
I see that, according to this months Todays Railways Uk, National Rail Enquiries are moving to India from 2010. Does anyone think this will be an improvement?????? I doubt it myself.
NRE is run by ATOCIf this is true then it's extremely disappointing, and rather irresponsible of NR.
NRE is run by ATOC
http://www.atoc.org/nre/
Haven't they used Indian call centres in the past?
Fantastic cuisine though!
Someone has worked out that its going to save them a few quid, and that's all there is to it. Forget about British jobs for British people, that world has gone forever. If you don't like it, good luck in uninventing telephones, the internet and planes.
I'm with three mobile, and they have an Indian call centre. Difficult to understand their accents at times, and they are a bit robotic, as in they can't really think out of the box. Fantastic cuisine though!
Not being racist, but when I have rang up National Rail, they are often foreign and I cant understand them!
People use online for booking more, but I've seen people on trains ring National Rail before for train times and planning alternate routes.
They're absolute knobheads if they move it to India.
Rail Enquiries is one of those fields that needs British people. I wonder how many of them will be able to spell Achnashellach, Garelochhead, Taynuilt, Llanfairpwllgwyngyllgogerychwyrndrobwllllantysiliogogogoch, Caerphilly, Porthmadog... Never mind try to pronounce them!
I've been told by call centre staff that "I'm sorry sir, you are being very difficult to understand because of your accent". Those who have met me will know that whilst it is obvious where I come from, I don't have that strong an accent. At this point I was going to seek out a friend from EK who has a very strong accent, just to irritate the call centre droid .
Because people in, say, Newcastle are going to be much better? No offence meant to those who do work for NRE, but call centre jobs tend not to be populated by the well qualified or the well motivated...
or well paid...
Maybe the software is American. Try saying Loo-Ger-Borouger Is that via Lie-Cester or Burt-Han?I don't bother ringing NRE anymore. My regular journey is from Loughborough. The first automated thing you get has never recognised it and always throws up Hull (Humberside).
Because people in, say, Newcastle are going to be much better? No offence meant to those who do work for NRE, but call centre jobs tend not to be populated by the well qualified or the well motivated...