I am currently traveling to Folkestone from Salisbury on a route: Barnham Anytime Day Return ticket. I missed a connection listed on my itinerary.
I purchased the ticket online from redspottedhanky.com and my itinerary gave me changes at Cosham, Redhill and Tonbridge.
More fool me but I didn't check the itinerary carefully until I was at Cosham. Here are the timings I was given:
Dep Salisbury 0832
Arr Cosham 0935
Dep Cosham 0946
Arr Redhill 1115
Dep Redhill 1118
Arr Tonbridge 1148
Dep Tonbridge 1220
Arr Folkestone Central 1319
The problem connection is the one highlighted. redspottedhanky have given me a 3 minute connection at a station where National Rail Enquiries says the minimum official connection time is 5 minutes.
My train into Redhill was a couple of minutes late and I saw the 1118 to Tonbridge depart on time just as I got to the stairs.
I've phoned both Southern and redspottedhanky. Southern say as the connection is below the minimum they are not liable for the delay caused by the slightly late arrival from Cosham. redspottedhanky are adamant the connection is official (I'm deeply sceptical) and say a claim for the delay to my journey needs to be submitted to the TOC.
Arriving an hour late into Folkestone will fupp up my day and I'm at a loss how to proceed with a claim for compensation for the delay.
I have a printed itinerary, and as I've checked the journey again on redspottedhanky.com (using tomorrow's date) and it again shows the tight unnofficial connection at Redhill.
I purchased the ticket online from redspottedhanky.com and my itinerary gave me changes at Cosham, Redhill and Tonbridge.
More fool me but I didn't check the itinerary carefully until I was at Cosham. Here are the timings I was given:
Dep Salisbury 0832
Arr Cosham 0935
Dep Cosham 0946
Arr Redhill 1115
Dep Redhill 1118
Arr Tonbridge 1148
Dep Tonbridge 1220
Arr Folkestone Central 1319
The problem connection is the one highlighted. redspottedhanky have given me a 3 minute connection at a station where National Rail Enquiries says the minimum official connection time is 5 minutes.
My train into Redhill was a couple of minutes late and I saw the 1118 to Tonbridge depart on time just as I got to the stairs.
I've phoned both Southern and redspottedhanky. Southern say as the connection is below the minimum they are not liable for the delay caused by the slightly late arrival from Cosham. redspottedhanky are adamant the connection is official (I'm deeply sceptical) and say a claim for the delay to my journey needs to be submitted to the TOC.
Arriving an hour late into Folkestone will fupp up my day and I'm at a loss how to proceed with a claim for compensation for the delay.
I have a printed itinerary, and as I've checked the journey again on redspottedhanky.com (using tomorrow's date) and it again shows the tight unnofficial connection at Redhill.