Northern decline delay repay and accuse me of fraud

[northwichcat]

Just to confirm that I had an itinerary to travel on the 06:38 this was confirmed on the Northern App where I booked my ticket.

The ticket was an Off-Peak Day Single

Do you know if the service you mentioned was on the pdf strike timetables for 1st September? I know sometimes they've left services which would have operated if it wasn't a strike day in the system but it seems they use the pdf strike timetables for assessing delay repay claims.

 

[matthewluck]

The service that I planned to take, the 06:38 was on the PDF timetable earlier in the week, but when I checked on the day i travelled the 06:38 had been removed.

 

[Wallsendmag]

I'm inclined to agree with this. In my experience (of dealing with refund claims) a simple letter asking for further information usually deters the 'dodgy' claimant from continuing.

I'd second that.

 

[323235]

The service that I planned to take, the 06:38 was on the PDF timetable earlier in the week, but when I checked on the day i travelled the 06:38 had been removed.

That happened with a couple of services on the Macclesfield line - they were replaced by bus late on.