rossytron84
New Member
Hi,
Looking for some advice on my situation if possible.
Booked a ticket from Trainline for Leeds to Skipton departing 12:18 this afternoon. Got into the station, asked the staff which platform the Skipton 12:18 was leaving for and he pointed at 5b.
Train arrived at ~12:05, got on and train departed at 12:26, I thought it was running late but when the inspector came and checked my ticket, he said that I had the wrong ticket and should have got on the Leeds to Morecambe train on platform 3. I apologised for the mistake and offered buy the correct ticket but he flat out refused, said he had to report me for prosecution (wtf). Issued a ‘travel incident report’ and said I would get a letter within a few weeks.
Thing is, I triple checked my trainline ticket, it says nowhere that the train is the Leeds to Morecambe, nor does it say the platform number. It clearly says “Leeds to Skipton train” I scanned into Leeds station about 12:00~ so would have got on the Morecambe line if I had known!
Anyone have an idea of what to expect? Do I need to complain to Trainline or Northern about this as I bet I’m not the only one caught out by this?
Thanks,
Looking for some advice on my situation if possible.
Booked a ticket from Trainline for Leeds to Skipton departing 12:18 this afternoon. Got into the station, asked the staff which platform the Skipton 12:18 was leaving for and he pointed at 5b.
Train arrived at ~12:05, got on and train departed at 12:26, I thought it was running late but when the inspector came and checked my ticket, he said that I had the wrong ticket and should have got on the Leeds to Morecambe train on platform 3. I apologised for the mistake and offered buy the correct ticket but he flat out refused, said he had to report me for prosecution (wtf). Issued a ‘travel incident report’ and said I would get a letter within a few weeks.
Thing is, I triple checked my trainline ticket, it says nowhere that the train is the Leeds to Morecambe, nor does it say the platform number. It clearly says “Leeds to Skipton train” I scanned into Leeds station about 12:00~ so would have got on the Morecambe line if I had known!
Anyone have an idea of what to expect? Do I need to complain to Trainline or Northern about this as I bet I’m not the only one caught out by this?
Thanks,