Northern rejected my delay repay even though I made the journey

[thenorthern]

Last month I got a train from Grange-over-Sands to Uttoxeter, it was the last train of the day and it was cancelled so they sent me Grange-Preston Preston-Manchester Manchester-Stoke then provided a taxi for me to get home from Stoke. I arrived in Uttoxeter about 2 and a half hours late. I was traveling on an off peak ticket so I was able to catch any train from Grange that was off peak. Originally I was going to travel via Crewe but Northern sent me via Manchester.

Northern have rejected my delay repay claiming that my ticket wasn't valid even though it was as it was an off peak ticket. Is it worth appealing? They have taken more than 3 weeks to reject my claim and I can prove based on my mobile phone locator records that I made the journey.

 

[Haywain]

Last month I got a train from Grange-over-Sands to Uttoxeter, it was the last train of the day and it was cancelled so they sent me Grange-Preston Preston-Manchester Manchester-Stoke then provided a taxi for me to get home from Stoke. I arrived in Uttoxeter about 2 and a half hours late. I was traveling on an off peak ticket so I was able to catch any train from Grange that was off peak. Originally I was going to travel via Crewe but Northern sent me via Manchester.

Northern have rejected my delay repay claiming that my ticket wasn't valid even though it was as it was an off peak ticket. Is it worth appealing? They have taken more than 3 weeks to reject my claim and I can prove based on my mobile phone locator records that I made the journey.

Do you mean a train at Grange was cancelled?

 

[thenorthern]

Do you mean a train at Grange was cancelled?

Yes, was the 18:38 departure.

 

[skyhigh]

Yes, was the 18:38 departure.

When was it cancelled?

 

[thenorthern]

When was it cancelled?

22nd of August.

 

[skyhigh]

22nd of August.

Sorry, I meant as in what time was it cancelled? If it was prior to 10pm the day before, they may be using that as a justification not to pay delay repay.

 

[Bletchleyite]

Didn't the OP say they rejected because of being off route?

What was the original intended route? Was it Permitted?

 

[Haywain]

Is it worth appealing?

Yes. You might point out to them that they provided a taxi to get you to your destination, so it would be hard to argue that you were off route!

 

[thenorthern]

Didn't the OP say they rejected because of being off route?

What was the original intended route? Was it Permitted?

It was via a Crewe but I was sent via Manchester and had a slip from the guard to say this.

 

[Watershed]

Last month I got a train from Grange-over-Sands to Uttoxeter, it was the last train of the day and it was cancelled so they sent me Grange-Preston Preston-Manchester Manchester-Stoke then provided a taxi for me to get home from Stoke. I arrived in Uttoxeter about 2 and a half hours late. I was traveling on an off peak ticket so I was able to catch any train from Grange that was off peak. Originally I was going to travel via Crewe but Northern sent me via Manchester.

Northern have rejected my delay repay claiming that my ticket wasn't valid even though it was as it was an off peak ticket. Is it worth appealing? They have taken more than 3 weeks to reject my claim and I can prove based on my mobile phone locator records that I made the journey.

I'm assuming this was on 12 or 22 August? These are the only dates within the last 2-8 weeks where I can see that the 18:38 was cancelled.

On both days, the train was cancelled on the day and therefore there is no possibility of Northern attempting to argue there was no delay, due to it having been removed under the purported Timetable of the Day exclusion.

I would appeal the rejection - in all likelihood this is simply a mistake and this should see you getting the compensation you're entitled to.

 

[thenorthern]

Northern have rejected it again. I may ask for more compensation than the rail fare now as they are taking much longer than they need to.

 

[Watershed]

Northern have rejected it again. I may ask for more compensation than the rail fare now as they are taking much longer than they need to.

Unfortunately you're not entitled to more compensation as a result of them messing you about - but the option of pursuing the claim further, including ultimately in Court if need be, remains open to you.

 

[AdamWW]

Unfortunately you're not entitled to more compensation as a result of them messing you about - but the option of pursuing the claim further, including ultimately in Court if need be, remains open to you.

As does the option of asking for more compensation, on the grounds that nothing prevents them from paying out more than one is entitled to if they want to.