Peartree - Station not accessible?

[Andy Pacer]

Slightly miffed this afternoon as I missed the train at the sparcely served Peartree Station as I couldn't access the platform. There is a locked gate and an intercom which wasn't answered!

 

[Mcr Warrior]

Not good when the next train from Peartree towards Derby (and beyond) isn't now until Monday!

Mile-and-a-half walk now necessary?

Worthy of a complaint, I would have thought (to EMR presumably) as maybe the gate intercom is currently non-operational.

 

[Andy Pacer]

Caught the local bus but its very annoying.
Yes I've made a complaint. Will see what happens.

 

[yorkie]

Slightly miffed this afternoon as I missed the train at the sparcely served Peartree Station as I couldn't access the platform. There is a locked gate and an intercom which wasn't answered!

Make sure you claim delay compensation!

Not good when the next train from Peartree towards Derby (and beyond) isn't now until Monday!

Mile-and-a-half walk now necessary?

Not necessary as EMR should arrange appropriate alternative transport.

Worthy of a complaint, I would have thought (to EMR presumably) as maybe the gate intercom is currently non-operational.

Absolutely

 

[Andy Pacer]

Make sure you claim delay compensation!

Presumably delay repay will reject on account of the train being on time. I've mentioned I would like compensating in my complaint submission!

 

[yorkie]

Presumably delay repay will reject on account of the train being on time. I've mentioned I would like compensating in my complaint submission!

Rather than use the regular form, I would contact Customer Services by email (or web contact form, as appropriate/applicable)

 

[birchesgreen]

Did the train stop? What if anyone got off?

 

[yorkie]

What if anyone got off?

They would presumably be waiting until someone answered (unless there is a release button from the other side?)

 

[Mcr Warrior]

Did the train stop? What if anyone got off?

The photo in post #37 at the very end of this (now closed) thread from 2012 (see link below) would seem to suggest that you then needed to be buzzed out in order to be able to exit Peartree station.

why is Peartree station so underused

I can't say how well a station would be used if there was a better bus service, but the train service doesn't need to be much better (frequency is only one element, as there is reliablity, comfort, ease of boarding, speed, cost, etc.) to out do buses. As a case study there is a village which...

www.railforums.co.uk

 

[Baxenden Bank]

When I used the station, the intercom wasn't answered as in 'hello there, how can I help', I merely heard the gate unlock. In my case, at a guess, someone looked at the CCTV and saw I wasn't a bad un, checked it was about the time a train was due and released the gate lock.

 

[Starmill]

I think that Peartree does have a button to release the gate from the inside. The one time I used the station I arrived by train and the gate's lock was broken anyway.

 

[Andy Pacer]

Rather than use the regular form, I would contact Customer Services by email (or web contact form, as appropriate/applicable)

Indeed, as I'd mentioned up thread.

 

[gazr]

I seem to recall having issues exiting the station when I visited and there was a phone number to call if having problems, which was answered right away and I was buzzed out. I seem to recall telling them I maybe calling back in about a minute to be let in on the other side!! Now, I'm not sure what would have happened if I didn't have a mobile phone on me!

 

[Andy Pacer]

Did the train stop? What if anyone got off?

It did stop, but nobody alighted.

 

[Southern Dvr]

I visited in 2017, didn’t intend to travel but wanted to watch a few trains come through. Buzzed in on the intercom and showed my staff ID to the camera and got told to go away. I instead moved to the footbridge that’s to the Derby side of the station and captured the footage I wanted there instead.

 

[Class800]

I visited in 2017, didn’t intend to travel but wanted to watch a few trains come through. Buzzed in on the intercom and showed my staff ID to the camera and got told to go away. I instead moved to the footbridge that’s to the Derby side of the station and captured the footage I wanted there instead.

Poor form to refuse a staff member - very surprising to me

 

[Andy Pacer]

Seems very odd. What is so special about the place to want to avoid people going there at all costs?

 

[skyhigh]

Poor form to refuse a staff member - very surprising to me

They don't say they were staff for the relevant company, which might explain it.

 

[Southern Dvr]

They don't say they were staff for the relevant company, which might explain it.

No I wasn’t staff for the relevant company but I would have thought being able to prove that you work for the railways and are in the employ of a TOC might suggest you’re not there to cause problems.

I’m told the station is gated off due to numerous problems with anti social behaviour in the 2000s.

 

[birchesgreen]

Sooner or later the policy will contribute to a bad incident, it'll change then, lessons learned et cetera. Bit late for someone though of course.

 

[Baxenden Bank]

Sooner or later the policy will contribute to a bad incident, it'll change then, lessons learned et cetera. Bit late for someone though of course.

No it won't. The policy prevents bad incidents. The sort of awful incident that requires lots of cleaning up afterwards. Never mind the impact on staff involved and delays to customers.

 

[Andy Pacer]

No it won't. The policy prevents bad incidents. The sort of awful incident that requires lots of cleaning up afterwards. Never mind the impact on staff involved and delays to customers.

Although my delay is still ongoing, at least until the first train tomorrow.

 

[rg177]

I remember being unable to leave the station a few years ago as the intercom didn't seem to do anything and there was no evident release button.

There was however a phone number stuck to the intercom so I rang it and got an absolute earful for doing so. Still, they let me out...

 

[Baxenden Bank]

Although my delay is still ongoing, at least until the first train tomorrow.

You're not delayed, you caught the local bus. Hope you don't try claiming for being there until Monday morning! If control reports that they unlocked the gate on your request, CCTV records you staying stood there, then wandering off to the bus stop.... I wouldn't even refund your bus fare in that case.

 

[Andy Pacer]

You're not delayed, you caught the local bus. Hope you don't try claiming for being there until Monday morning! If control reports that they unlocked the gate on your request, CCTV records you staying stood there, then wandering off to the bus stop.... I wouldn't even refund your bus fare in that case.

I'm not "claiming" for anything. I have complained at missing the train.
Why the insinuation that it is my fault?

 

[Baxenden Bank]

I'm not "claiming" for anything. I have complained at missing the train.
Why the insinuation that it is my fault?

You said, just minutes ago

Although my delay is still ongoing, at least until the first train tomorrow.

No it isn't. Your delay ended when the local bus dropped you off near, or you walked to Derby Station and caught the next train to your destination - whatever that length of time was.

 

[Andy Pacer]

You said, just minutes ago

No it isn't. Your delay ended when the local bus dropped you off near, or you walked to Derby Station and caught the next train to your destination - whatever that length of time was.

It was a figurative delay in catching a train, and the point that I was a delayed passenger still stands. But I'm not "claiming" for it as you seem to suggest.

So, I ask again, why the insinuation it was my fault?

I remember being unable to leave the station a few years ago as the intercom didn't seem to do anything and there was no evident release button.

There was however a phone number stuck to the intercom so I rang it and got an absolute earful for doing so. Still, they let me out...

Oh dear, that is quite poor. I wonder what you would have had to do if you couldn't get out!

 

[Baxenden Bank]

It was a figurative delay in catching a train, and the point that I was a delayed passenger still stands. But I'm not "claiming" for it as you seem to suggest.

So, I ask again, why the insinuation it was my fault?

There is no insinuation, merely a suggestion that alternative scenarios exist.

I have stood and watch people miss their bus, whilst chatting away with a friend, then complain in very strident terms to 'the inspector' that 'the bus didn't operate'.

 

[Andy Pacer]

There is no insinuation, merely a suggestion that alternative scenarios exist.

I have stood and watch people miss their bus, whilst chatting away with a friend, then complain in very strident terms to 'the inspector' that 'the bus didn't operate'

Yes, ditto on that. I've investigated many customer complaints that have found just that.

But for the record, I tried to push (and pull) the gate on numerous occasions.

 

[The exile]

No it won't. The policy prevents bad incidents. The sort of awful incident that requires lots of cleaning up afterwards. Never mind the impact on staff involved and delays to customers.

Is Peartree station such a suicide black spot, then, compared with other little used stations on main lines?