What are the future of platform tickets? Personally I like them, as they prevent barrier staff giving you trouble with allowing you onto platforms.
I asked FGW why they didn't sell them at Paddington, and got this reply:
So, railforums, what are your opinions on platform tickets? I often find they are set to reject on the barriers. Should they be abolished or should they remain part of our railway? How much do they cost at your local station?
I asked FGW why they didn't sell them at Paddington, and got this reply:
Ref: [District]/FGW
Dear Mr [District]
Thank you for your email of 3 October 2011 regarding platform tickets. I was sorry to learn you are disappointed that we do not sell platform tickets anymore. I am pleased to tell you what our policy is, and why we no longer issue platform tickets.
Until the mid 1980s, British Rail had barriers on the platform where all tickets were manually checked. People needed a platform ticket to get through these checks, if they were seeing someone off or meeting a train. So when British Rail went over to the current system of 'open stations', the public could come and go as they pleased - and the need for platform tickets disappeared.
Some ticket offices did still issue platform tickets if they were asked, although they weren't legally required or even part of our ticket range. Collectors often bought them and we were getting more and more requests to post them out. This caused a lot of extra work for booking offices, when really their priority has to be the customers who need to make travel arrangements. So now we don't issue platform tickets at all.
Instead, our colleagues assess each non-traveller's reasons for being on the platform individually. They are trained to consider safety, security, the reason someone gives for wanting access, and so on. They use their professional judgement to make reasoned decisions.
With the increasing focus on safety and security we are especially keen to keep out any groups that might harm our passengers. Naturally we take the terrorist threat very seriously, but we're particularly concerned about day-to-day security - stopping pickpockets, luggage thieves, vagrants, graffiti taggers and other vandals. If they could buy a platform ticket they would also buy the right to access all areas on the station, and our colleagues would be far less able to challenge anyone they suspected.
I was also very concerned to learn that one of our colleagues misadvised you that London Paddington station is owned by First Great Western. I would like to inform you that First Great Western manages most of the staff members. However the station is indeed owned by Network Rail.
I would like to log your comments and forward it to our Senior Managers. To do this, I would be grateful if you could advise me of the incident date and time along with the department (for e.g. platform or helpdesk staff) they belonged to and I will look into it for you straightaway. My address and contact number are at the top of this email and it will help if you could quote the reference [District] in future contact.
Thank you for contacting us. I hope to hear from you very soon.
Yours sincerely
So, railforums, what are your opinions on platform tickets? I often find they are set to reject on the barriers. Should they be abolished or should they remain part of our railway? How much do they cost at your local station?