My partner and I were both issued a fine of £20 on 3rd of June for travelling without a ticket for two stations journey to get to work. We have tried to pay the fine online multiple times within the time allowed but the online services weren't working. We have tried to do it on our phones and laptop and it kept giving us the same message ( I have screenshots of the errors that appear)
We have also tried to contact ITL on numerous occasions - by filling out the online form, by letter and by leaving our phone number to be called back and we have received no reply.
We called to pay 1 day after the allowed period. (Left it very last minute) When my partner called up to pay her fine after giving up on using the online services she paid her £20. A few seconds later we rung from her phone again to pay mine and there was £35 charge added on to that... I appreciate there are rules as when we rung it was 1 day after the period allowed but the rules should be applied the same way. I wanted to appeal the added charge of £35, so when we finally managed to find the number where you can speak to a person we called the ITL services and we were told to email all the information and screenshots to the customer services email in order to appeal. We did that and received an automated email that we will receive a response in 15 working days. After having no response in 24 working days I emailed them asking what’s the progress on my appeal because I was getting worried. After 6 days I received an email back saying that “the penalty fine is paid and marked as completed”. I still emailed for them to send me another confirmation but have received no answer. I assumed it was resolved?.. Then on 9th of October I have received a letter in the post that I need to go to court for prosecution..
I haven't ever been given a penalty fine ever before as I either pay for my ticket or walk to work. This is the first time this has happened to me and I thought I was in the progress of appealing then I get an email saying it’s been marked completed and then I receive a letter that I need to go to court and that I will be charged?
No amount of fine is worth a CCJ on my record and credit. I wanted to appeal the extra charges added as the appeal services have been made available, so I was simply using them.
I have all the correspondence via email and the one reply from the IRCAS officer confirming the fine being marked as “completed”?
Do I have any chance by pleasing “not guilty” and going to court?
I just want to avoid any ccj on my record.....
Many Thanks
We have also tried to contact ITL on numerous occasions - by filling out the online form, by letter and by leaving our phone number to be called back and we have received no reply.
We called to pay 1 day after the allowed period. (Left it very last minute) When my partner called up to pay her fine after giving up on using the online services she paid her £20. A few seconds later we rung from her phone again to pay mine and there was £35 charge added on to that... I appreciate there are rules as when we rung it was 1 day after the period allowed but the rules should be applied the same way. I wanted to appeal the added charge of £35, so when we finally managed to find the number where you can speak to a person we called the ITL services and we were told to email all the information and screenshots to the customer services email in order to appeal. We did that and received an automated email that we will receive a response in 15 working days. After having no response in 24 working days I emailed them asking what’s the progress on my appeal because I was getting worried. After 6 days I received an email back saying that “the penalty fine is paid and marked as completed”. I still emailed for them to send me another confirmation but have received no answer. I assumed it was resolved?.. Then on 9th of October I have received a letter in the post that I need to go to court for prosecution..
I haven't ever been given a penalty fine ever before as I either pay for my ticket or walk to work. This is the first time this has happened to me and I thought I was in the progress of appealing then I get an email saying it’s been marked completed and then I receive a letter that I need to go to court and that I will be charged?
No amount of fine is worth a CCJ on my record and credit. I wanted to appeal the extra charges added as the appeal services have been made available, so I was simply using them.
I have all the correspondence via email and the one reply from the IRCAS officer confirming the fine being marked as “completed”?
Do I have any chance by pleasing “not guilty” and going to court?
I just want to avoid any ccj on my record.....
Many Thanks