Spirit555
Member
- Joined
- 8 Oct 2017
- Messages
- 821
I would be very interested to know anyone's views, experiences etc. on the above.
I purchased tickets from London North Western using Paypal to use on Virgin Trains on 15th July. I duly collected the tickets and put them in my wallet for safe keeping.
I subsequently had my bag stolen with my wallet in and various other items. I went to enquire about replacements and got a flat refusal all round, stating they cannot be re-issued as it could be fraud.
I had a crime number for the theft too. I fully understand the conditions of carriage, however I feel that I am being Criminalised for something that is totally beyond my control. What happens in a case of burglary or mugging. I would imagine the same outcome.
All of this I feel is morally wrong, especially as it brands everyone as a criminal.
I am currently in dispute with LNWR over this and hope to resolve this with Paypal's help.
Any views or help much appreciated
Mark
I purchased tickets from London North Western using Paypal to use on Virgin Trains on 15th July. I duly collected the tickets and put them in my wallet for safe keeping.
I subsequently had my bag stolen with my wallet in and various other items. I went to enquire about replacements and got a flat refusal all round, stating they cannot be re-issued as it could be fraud.
I had a crime number for the theft too. I fully understand the conditions of carriage, however I feel that I am being Criminalised for something that is totally beyond my control. What happens in a case of burglary or mugging. I would imagine the same outcome.
All of this I feel is morally wrong, especially as it brands everyone as a criminal.
I am currently in dispute with LNWR over this and hope to resolve this with Paypal's help.
Any views or help much appreciated
Mark