DCO (Driver controlled operation) is not just the driver.That's just awful. The idea of only the driver on a train (obviously the case in some tocs) always makes me feel a little uncomfortable, in terms of safety, though I guess most wouldn't notice if they changed to customer reps instead.
Sundays will obviously be a very bad taste in the mouth.
I suppose the third point comes with the first.
The closure of every office is stupidity. I can understand closing them in smaller/unproductive stations, but I know in my area there a regularly queues of people looking to buy from the ticket office over available tvm.
The fourth point is the most idiotic point. If they guaranteed no redundancies, a deal likely could have been pushed across the line by now.
You have another member of staff on board.
Avanti, Crosscountry and LNER use driver controlled operation, in that the driver releases the doors, but the guard closes doors.