Cesarcollie
Member
- Joined
- 5 Jun 2016
- Messages
- 544
Not sure if this is the right thread. Hope so! Not a prosecution, more a dispute/quepry.
I had a National Rail Travel Voucher for circa £29issued by C2C following a problem. Don’t often use them, but use Greater Anglia much more.
Most of my rail journeys are longer distance booked on-line, or to/from London so circa £10-£15. As I understand you can’t get change, I ‘saved’ the voucher till my Network Railcard needed renewing. Perhaps foolishly left until I was making a journey.
Got to Wickford ticket office. Clerk said voucher bar code wouldn’t scan on his machine. Nothing he could do I’d have to take up with C2c as issuer. No interest in helping. So grudgingly had no option but to pay real money for new railcard plus ticket.
As I had 5 mins al Liverpool Street, asked at GA ticket office there. Helpful chap there said he wouldn’t try scanning as that would deduct the value, but said the guy at Wickford should have accepted it whether it scanned or not.
Following day rang GA customer services. Thought this was a sensible starting point as their ticket office had refused it. Helpful chap said he’d take advice and email me. He did, and I got an email asking me to write ‘void’ on the voucher, and send a pic plus my bank details, and they would pay the cash amount into my account. Excellent customer service I thought.
Following day, another email (albeit from a different advisor) saying all being processed, but may take up to 14 days to hit my account. All so simple.
Day after - another email. Sorry management had revised the payment as voucher was a C2c one and I’d need to take up with them.
I emailed back explain that 1. Their (GA) ticket office was the one who’d declined it. And (2) I now had a voucher with ‘void’ written across it. C2c would probably laugh if I sent them that.
Got a response from same advisor - but simply repeated that it was a C2c voucher so need to take up with them blah blah.
So. Rang GA customer services. Asked to speak to a Manager. Thought someone would understand if I explained it again, slowly. All the Managers were in a meeeting however (strange, but possible I suppose!). One of them would call me back. How long might that be, I enquired politely? Within 72 hours they said.
well, that was last Thursday and I’ve heard not a squeak. Now I know it’s only £29, but I’m getting p*****d off now. Any ideas on how to be get a satisfactory outcome. Even a replacement voucher would do tbh, though preferably a couple of lower value ones so I can use them!
Help!
I had a National Rail Travel Voucher for circa £29issued by C2C following a problem. Don’t often use them, but use Greater Anglia much more.
Most of my rail journeys are longer distance booked on-line, or to/from London so circa £10-£15. As I understand you can’t get change, I ‘saved’ the voucher till my Network Railcard needed renewing. Perhaps foolishly left until I was making a journey.
Got to Wickford ticket office. Clerk said voucher bar code wouldn’t scan on his machine. Nothing he could do I’d have to take up with C2c as issuer. No interest in helping. So grudgingly had no option but to pay real money for new railcard plus ticket.
As I had 5 mins al Liverpool Street, asked at GA ticket office there. Helpful chap there said he wouldn’t try scanning as that would deduct the value, but said the guy at Wickford should have accepted it whether it scanned or not.
Following day rang GA customer services. Thought this was a sensible starting point as their ticket office had refused it. Helpful chap said he’d take advice and email me. He did, and I got an email asking me to write ‘void’ on the voucher, and send a pic plus my bank details, and they would pay the cash amount into my account. Excellent customer service I thought.
Following day, another email (albeit from a different advisor) saying all being processed, but may take up to 14 days to hit my account. All so simple.
Day after - another email. Sorry management had revised the payment as voucher was a C2c one and I’d need to take up with them.
I emailed back explain that 1. Their (GA) ticket office was the one who’d declined it. And (2) I now had a voucher with ‘void’ written across it. C2c would probably laugh if I sent them that.
Got a response from same advisor - but simply repeated that it was a C2c voucher so need to take up with them blah blah.
So. Rang GA customer services. Asked to speak to a Manager. Thought someone would understand if I explained it again, slowly. All the Managers were in a meeeting however (strange, but possible I suppose!). One of them would call me back. How long might that be, I enquired politely? Within 72 hours they said.
well, that was last Thursday and I’ve heard not a squeak. Now I know it’s only £29, but I’m getting p*****d off now. Any ideas on how to be get a satisfactory outcome. Even a replacement voucher would do tbh, though preferably a couple of lower value ones so I can use them!
Help!
