RPI
Established Member
- Joined
- 6 Dec 2010
- Messages
- 2,769
From what you've said overall, I would hazard a guess that the person you encountered was a guard, sadly the training for such situations for guards isn't great at most Train Operators, revenue is a secondary duty for guards as their safety duties (rightly) take priority, but sometimes this is used as an excuse for not providing the correct training, I've seen it first hand in my 20 years on the railway.I wish there were more like you.
Some guards also receive commission on their ticket sales which can lead to a desire to "take the money". I'm not saying that this is the case here, but just providing context to the wider picture.