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Royal Mail discussion

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swt_passenger

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Vast majority of postboxes in my area state that they only have collection of items if they've been posted before 9 a.m. (midweek) or before 7 a.m. (Saturdays).
I asked my postie about how this works in practice. He said that in my area all the small roadside boxes, and there’s quite a few, are marked with 9 am, but what they actually do is empty them once a day at some random time after 9 am. That is, no one is zooming round all the boxes just after 9 am.

Then theres a large postbox by the combined village shop/post office that is marked up for 5 pm but is actually emptied a few times over the course of the day, and then just after 5 pm. So the choice in the middle of the day is between a roadside box that might not be collected until tomorrow, or a box about twice as far away that will definitely still have a collection late that afternoon.
 
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Dai Corner

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I'm skeptical about claims that Royal Mail are losing £1m a day when they continue to post record profits. Perhaps a reduction in CEO salary should be implemented before they attack the terms and conditions of the front-line staff.
I think the suggestion is that they could make £1m a day more if it weren't for the said working practices. Many employees would benefit as they were given free shares on privatisation.

As an aside, I wish retailers would give a choice of couriers so you could choose one you trusted, or indeed the cheapest if the delivery wasn't that important to you.
 

GusB

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I think the suggestion is that they could make £1m a day more if it weren't for the said working practices. Many employees would benefit as they were given free shares on privatisation.

As an aside, I wish retailers would give a choice of couriers so you could choose one you trusted, or indeed the cheapest if the delivery wasn't that important to you.
I'd choose Royal Mail if I was given the choice. I know I can trust them! Besides, my postie is quite dishy... Okay, let's leave it there :)
 

gswindale

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Royal mail are one of the worst "delivery" companies I have encountered!

During the 2021 lockdowns, we needed to send a test back for our (then) under 2 year old. Posted it in the "priority" box at 12pm on a Friday with the last collection being due at 16:45. Was eventually found in their the following Wednesday with us not getting test results back until Thursday night. We sent a further test off on the Monday as assumed lost and that came back with results on the Weds afternoon, so goodness knows what they'd done with the Fri/Sat/Sun pickups from this "priority" postbox.

Our usual postie is however very good, although I haven't seen him for a few weeks and now we seem to get 2 vans most days with at least 3 people delivering, which does suggest some changes to working practices should be undertaken.

As an aside, our Hermes/Evri delivery driver is also excellent unlike Amazon who drop and run (quite often without knocking/ringing).
 

Mcr Warrior

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Royal mail are one of the worst "delivery" companies I have encountered!
Think we'll agree to disagree there. Never had Royal Mail leave an item supposedly "in a safe place" (i.e. dropped / thrown over the garden fence), or left out in the rain. :s
 

Alan Glaum

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With delivery the last part is the vital point for the customer. For me DPD are poor but the others OK. Others will have excellent DFD local drivers and hate other companies
 

JamesT

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Think we'll agree to disagree there. Never had Royal Mail leave an item supposedly "in a safe place" (i.e. dropped / thrown over the garden fence), or left out in the rain. :s
I think you’ve been lucky then. I’ve had valuable parcels just tucked behind the bins, the infamous delivery note stuck through the door whilst I’ve been in, and no delivery note at all so I have to guess what the postie has done with it.
But as @Alan Glaum says, it all depends if your local delivery people are competent as to your view of a company.
 

DelayRepay

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I think you’ve been lucky then. I’ve had valuable parcels just tucked behind the bins, the infamous delivery note stuck through the door whilst I’ve been in, and no delivery note at all so I have to guess what the postie has done with it.
But as @Alan Glaum says, it all depends if your lochaal delivery people are competent as to your view of a company.

I had a new laptop left on the doorstep (I was in, he didn't knock or ring the bell, I only found it when I saw the email confirming it had been delivered). My neighbour had a new mobile phone left in the recycling bin. She only found it when she was putting some rubbish out. Thank goodness it wasn't dark, or bin day.

Never had this kind of trouble with Royal Mail.
 

Typhoon

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Think we'll agree to disagree there. Never had Royal Mail leave an item supposedly "in a safe place" (i.e. dropped / thrown over the garden fence), or left out in the rain. :s
I agree. We had the same postie for years and years. Knew people by their first name and, more importantly, who took time to get to the door, who he could safely leave other peoples post with, I reckon he would also know if anything was amiss. The other postman on the round is also good, I've known him return with an undelivered parcel when he passed someone returning home. Early days with the new postman but seems OK.

Delivery drivers - very much hit and miss, much less continuity. Some are really good but all seem to have such tight schedules. It would help if some could work out what 'This way up' actually means. On Saturday I even saw one park on some one's lawn. Still. I don't suppose they have too many lawns in the South American rain forests.
 

Herefordian

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Royal mail are one of the worst "delivery" companies I have encountered!

During the 2021 lockdowns, we needed to send a test back for our (then) under 2 year old. Posted it in the "priority" box at 12pm on a Friday with the last collection being due at 16:45. Was eventually found in their the following Wednesday with us not getting test results back until Thursday night. We sent a further test off on the Monday as assumed lost and that came back with results on the Weds afternoon, so goodness knows what they'd done with the Fri/Sat/Sun pickups from this "priority" postbox.

Our usual postie is however very good, although I haven't seen him for a few weeks and now we seem to get 2 vans most days with at least 3 people delivering, which does suggest some changes to working practices should be undertaken.

As an aside, our Hermes/Evri delivery driver is also excellent unlike Amazon who drop and run (quite often without knocking/ringing).

Amazon are useless.

A few months ago, they left my brand new £400 HiFi speakers outside without knocking.

I only found them because my neighbour knocked and asked if I knew they were there.
 

Phil56

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Think we'll agree to disagree there. Never had Royal Mail leave an item supposedly "in a safe place" (i.e. dropped / thrown over the garden fence), or left out in the rain. :s
My problem with RM is that they leave the dreaded "while you were out card" without actually knocking or ringing, then when you chase them down the road, it turns out they didn't have your parcel anyway, just "assumed" you'd be out so didn't bother bringing it!
 

DelayRepay

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In our village Facebook group people often post photos of random front doors where the courier firms have incorrectly delivered their parcels to. They ask if anyone recognises the door so they can try to retrieve their items. Our local postie is a member of the group and he seems to recognise every front door in the village.

He also specialises in re-uniting lost cats with their owners!
 

Dai Corner

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In our village Facebook group people often post photos of random front doors where the courier firms have incorrectly delivered their parcels to. They ask if anyone recognises the door so they can try to retrieve their items. Our local postie is a member of the group and he seems to recognise every front door in the village.

He also specialises in re-uniting lost cats with their owners!
We get that in our neighbourhood too, though no helpful postie.

One lady clearly hadn't grasped the idea as she posted a picture of a parcel that had been delivered to her in error, clearly showing the intended recipient's address a couple of streets away, in the hope that he might be a member of the Group and see it.
 

telstarbox

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Some interesting points there. I think Royal Mail are good at the small parcel delivery and ideally they would have a large enough market share to be able to do this daily - it's the low value letters that are going to cause them problems.
 

XAM2175

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I think most boxes are now emptied by the same person who delivers in that area, round here atleast (urban)...one reason they each have their own van now, and also most boxes are only emptied in the mornings. Only the very few with later collections still require a separate trip out to them.
I asked my postie about how this works in practice. He said that in my area all the small roadside boxes, and there’s quite a few, are marked with 9 am, but what they actually do is empty them once a day at some random time after 9 am. That is, no one is zooming round all the boxes just after 9 am.
Yes, as @judethegreat says, the vast majority of post boxes are now cleared as part of the delivery rounds. The "last collection" being shown as 9 am is simply a convenience for RM as it saves them having to set a specific time for each box based on the usual timing of deliveries around it. For example, there's a 9 am one down the street from me that's more like 10.30 am in reality because that's the usual time they're doing deliveries in the street.
 

judethegreat

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Some interesting points there. I think Royal Mail are good at the small parcel delivery and ideally they would have a large enough market share to be able to do this daily - it's the low value letters that are going to cause them problems.
My 85 year old Dad still receives more than one item of normal mail most days, whereas i get maybe about one thing per week... I would guess most people are somewhere in between...

Re small parcels - my late partner received something she'd ordered literally almost every day through RM, mostly small things like jewellery or dog collars or something.

If that is anything to go by, i would think postmen are still covering pretty much all the ground every day anyway, so might aswell continue with daily letters aswell.

However, remembering, atleast round here anyway, they each drive out in their own van now, presumably because of all the parcels and also doing the collections, perhaps letters and small parcels could be split, with the parcels/collection duties merged with neighbouring rounds thus reducing the number of vans out, and letters rounds going back to posties totally on foot again, with the possibility of covering each street just every other day, thus reducing the number of said staff. Not necessarily advocating this, just suggesting...

I do wish, while things are the way they are atleast, that the large barrows could be used instead of a van for every round - one thing which has stopped me going back to that job, as i don't drive...

By the way, when i was a postman thirty years ago, we had "overweight" drivers, each one covering maybe about fifteen or twenty rounds, who took items too big or heavy for us to carry in our bags, and also second bags to drop with us if there was too much for one bag. We'd normally have about three or four small parcels ("packets") in our bags, plus about a couple given to the driver.

Yes, as @judethegreat says, the vast majority of post boxes are now cleared as part of the delivery rounds. The "last collection" being shown as 9 am is simply a convenience for RM as it saves them having to set a specific time for each box based on the usual timing of deliveries around it. For example, there's a 9 am one down the street from me that's more like 10.30 am in reality because that's the usual time they're doing deliveries in the street.
Thanks. Not setting a time also means the postman has flexibility, aswell as being cover for if the round is covered by a relief who may not know it so well and take longer, or is doing it after having done their own round that day.

EDIT - Just remembered another major difference from thirty years ago - we had two deliveries per day then, so another reason why they each come out in vans now as it is all combined in one delivery..
 
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david1212

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I thought Royal Mail, Parcelforce and Post Office were now three independant businesses. However yesterday ( 8 August ) on chasing the collection of a prepaid return Parcelforce parcel was told they too were on strike but collection was booked for today. It is now after 5pm and they have not been ...

I found both the Parcelforce website and the phone system automated front end awful. I only got past the latter to speak to somebody by trying to track the pacel and the voice recognition twice hearing 'S' as 'X'.

I am currently still waiting for a Royal Mail packet that even with strikes should have been delivered today and recently a magazine was very late and damaged so I guess lost / trapped but generally find them reliable.

I would always use UPS, DPD or DHL in preference to Parcelforce.
 

JamesT

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I thought Royal Mail, Parcelforce and Post Office were now three independant businesses. However yesterday ( 8 August ) on chasing the collection of a prepaid return Parcelforce parcel was told they too were on strike but collection was booked for today. It is now after 5pm and they have not been ...

I found both the Parcelforce website and the phone system automated front end awful. I only got past the latter to speak to somebody by trying to track the pacel and the voice recognition twice hearing 'S' as 'X'.

I am currently still waiting for a Royal Mail packet that even with strikes should have been delivered today and recently a magazine was very late and damaged so I guess lost / trapped but generally find them reliable.

I would always use UPS, DPD or DHL in preference to Parcelforce.
Royal Mail and the Post Office are separate. Parcelforce is just a division of Royal Mail.
 

PeterY

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I'd choose Royal Mail if I was given the choice. I know I can trust them! Besides, my postie is quite dishy... Okay, let's leave it there :)
I'd rather have Royal Mail and the postie leaving a card, for me to pick up at the sorting office. Luckily it's not that far away from me and I know it'll be there .:D
 

judethegreat

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Royal Mail and the Post Office are separate. Parcelforce is just a division of Royal Mail.
Thirty years ago when i worked at RM they were most definitely three separate businesses - don't think had been for long though. Still worked together slightly, e.g. RM collecting from sub-offices, including posted parcels (for Parcelforce) which were put straight in the back of an artic trailer sat on our loading bay, which was then taken to their own sorting office to be dealt with.
 

tigerroar

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I'm skeptical about claims that Royal Mail are losing £1m a day when they continue to post record profits. Perhaps a reduction in CEO salary should be implemented before they attack the terms and conditions of the front-line staff.

They aren't, it's more like they were making £4M a day last year and are now only making £3M a day this year.

The initial part of this thread was about deliveries on alternative days, that will never be allowed to happen whilst the universal service obligation is in force. If that gets lifted then god forbid you ever expect to send a letter to the outer hebrides with a first class stamp!
 
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david1212

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.... However yesterday ( 30 August ) on chasing the collection of a prepaid return Parcelforce parcel was told they too were on strike but collection was booked for today. It is now after 5pm and they have not been ...
Parcelforce had still not collected by 18:00 yesterday ( Monday 5 September ) so rebooked with DPD instead. Collected ~11:00 today and should be delivered tomorrow.
 

PeterC

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With this change it would probably make sense to scrap the difference between first and second class stamps. And I think stamp prices should increase significantly.
My experience is pre 2020 but the distinction then was irrelevant for large letters. Most of ours were delivered next day despite going second class.

Talking to friends I find that experiences of Royal Mail do differ. Offices with low staff turnover generally provide superb service. My regular postie has stopped me in the street to tell me that he has left a parcel in my "safe place".
 
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tigerroar

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My regular postie has stopped me in the street to tell me that he has left a parcel in my "safe place".
Out of interest do you tip him at Christmas? I never leave things anywhere other than a neighbour when there's no-one in and after doing that for an age and not getting any "thanks" for it I only ever do it when it suits me now. I don't see the urgency in getting rid of packets when I'm going back to the office anyhow.
 

Butts

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They aren't, it's more like they were making £4M a day last year and are now only making £3M a day this year.

The initial part of this thread was about deliveries on alternative days, that will never be allowed to happen whilst the universal service obligation is in force. If that gets lifted then god forbid you ever expect to send a letter to the outer hebrides with a first class stamp!

It's GLS that makes most of the money for Royal Mail Group - their foreign offshoot which I suspect pays lower wages and does not have such good terms and conditions.

In the UK the balance between letters and parcels is ever more reflecting an increasing dependency on the latter.

My son works for Royal Mail and despite years of reform many "Spanish Customs" still exist - in his words...

"It's a complete shambles" :E
 

Typhoon

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Out of interest do you tip him at Christmas? I never leave things anywhere other than a neighbour when there's no-one in and after doing that for an age and not getting any "thanks" for it I only ever do it when it suits me now. I don't see the urgency in getting rid of packets when I'm going back to the office anyhow.
Our former postman was on the route for years, he knew who he could reliably leave packages with, always asked if he could leave it, and always pushed a card through the door of the intended recipient. As far as I know, nothing ever went missing (with me or neighbours). People did thank him (and, apparently, there was a complimentary thread on a local Facebook group). Did people tip him? Never asked, but we did, and he would always say 'Are you sure'.

Our new one is still fairly new and learning who is who, so he won't necessarily know who is reliable or not, however I do know he has left one of the cards next door. I saw it after a courier took a parcel to their door, I told him they were out (absence of car on well-worn drive being a giveaway). Asked me if I would take it, agreed, asked him if he was going to leave a card, negative response, he did not photograph it to my knowledge (he never put it down and it is very large - just got it through the door), just disappeared into the distance - I put a note in for the neighbour that is how I know about the Royal Mail card. I know which service I prefer.

Will I tip the new postman - that's a decision I don't have to make for 100 days. A tip is earned on performance, it is not a right.
 

Trainbike46

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In my experience, royal mail is the best delivery company; I think a lot of it is related to them usually using the same postie for each area/street, so they get to know the area and know where to deliver.

Living in NI I also like that they don't charge extra to deliver here, while most other companies do, sometimes quite a lot (£15 in the case of DPD, on top of the price for a delivery in England!!).
 

tigerroar

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Will I tip the new postman - that's a decision I don't have to make for 100 days. A tip is earned on performance, it is not a right.

My point really was that I'm not going to risk my job for a fiver at Christmas and certainly not going to risk it for nothing at all!!!
 

Typhoon

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My point really was that I'm not going to risk my job for a fiver at Christmas and certainly not going to risk it for nothing at all!!!
Fair enough. I have no idea what the rules are. It may help what type of area you are delivering to. The area I live in, a typical road has 10-20 properties, many have only one entrance, particularly for vehicles. The majority of residents are retired, some have mobility issues which means that it takes time to get to the door. Many are longstanding, some 40 years or more (although newer residents have fitted in - two are police officers, so potential ne'er-do-wells would be advised to steer clear). The majority appreciate the postal service and I would guess that a good few proffer a tip, sometimes in kind but the thought is there, we are of that generation (not in the 'them-and-us' way because a great many were brought up in working-class, terraced-house London, but because we appreciate the service that is given). But I only tip for someone who does more than go through the motions, it is not automatic (otherwise it becomes pointless), just as I contact organisations if an employee has (in my opinion) done their job well. I have long felt that there is too little of that.
Anywhere where there is a turnover of residents presents a whole different ball-game.
 
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