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Scotrail omitting other operators' services from timetables

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Tazi Hupefi

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At the very least there should be up-to-date posters provided.
Perhaps if e-ink had taken off - but as soon as you put the poster up, it's already out of date. If you can't rely on posters or printed materials to have the latest information - why publish them at all - at best, it's just indicative of what they plan to run in perfect conditions with no engineering works or resourcing constraints.
 
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pokemonsuper9

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Perhaps if e-ink had taken off - but as soon as you put the poster up, it's already out of date. If you can't rely on posters or printed materials to have the latest information - why publish them at all - at best, it's just indicative of what they plan to run in perfect conditions with no engineering works or resourcing constraints.
I feel like the solution to out of date timetable posters is to have a TVM page (at stations that have them) that shows the timetable (maybe even with an option to select different formats).
 

Buzby

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Is complaining that 20% of services running on a particular route are not shown on a timetable for that route, stretching incredulity?
On a printed timetable? Or online? If the former, that’lll be expected. If the latter, then that would be unforgivabl… but that isn’t the complaint!
 

bleeder4

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I've really taken offence at this statement. What happens if you don't have or need to have a smartphone? I don't have one because I have no need for it. Do you expect me to pay say £20 per month for phone rental for something that I don't need so that I can look at a railway timetable.

I don't want to carry something around that's about the size of an A6 bit pf paper.

The world does not run on smartphones trust me!
Good for you. I never had one up until 2021. I only got one then because every place I went to wanted me either to scan a barcode and fill out my details, or display the NHS Covid pass. So I grudgingly had to get one. The only app I ever installed on it was the NHS app for the Covid pass. I still have it now but mainly just use it as an alarm clock. I think all these naysayers on here would be surprised exactly how much you can get done in life without a smartphone. Younger people are going back to dumb phones in their droves. 1 billion of them were sold in 2021, compared to 1.4 billion smartphones.
 

AlastairFraser

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I feel like the solution to out of date timetable posters is to have a TVM page (at stations that have them) that shows the timetable (maybe even with an option to select different formats).
This would make a lot more sense than the traditional timetable format - you could either have it LNER app style (enter date and time, then click the timetable only bit) or just a special timetable button on the screen that you can filter down if you wish when you get it.
 

Krokodil

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Perhaps if e-ink had taken off - but as soon as you put the poster up, it's already out of date. If you can't rely on posters or printed materials to have the latest information - why publish them at all - at best, it's just indicative of what they plan to run in perfect conditions with no engineering works or resourcing constraints.
Not really. The poster timetable will display the LTP timetable and should be good for several months. Engineering alterations should be displayed prominently a couple of weeks in advance. CIS screens display messages to the effect of "Weekend engineering work 6th-7th July, check your journey" which prompts passengers to look at the engineering work poster or ask a member of staff. That's what they do around here, and it seems to work.

You presumably won't complain that your train doesn't turn up as advertised in the paper timetable when it's been adjusted because of engineering works - because by your logic, you have no means to check?
Are there no "engineering work" posters put up where you are? Up here even the smallest request stops get them put up by the cleaner when they do their rounds.
 
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What's more, are there actually that many Scotrail only tickets available?
Anything bought with a Club50 card is only valid on Scotrail, including their £17 to anywhere in Scotland tickets. The only exception was TPE to Lockerbie, which wasn't served by Scotrail. I no longer have a club50 card so don't know what the position is with Reston.
 

hexagon789

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Anything bought with a Club50 card is only valid on Scotrail, including their £17 to anywhere in Scotland tickets. The only exception was TPE to Lockerbie, which wasn't served by Scotrail. I no longer have a club50 card so don't know what the position is with Reston.
ScotRail's website says 'any operator' under FAQs.
 

BRX

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On a printed timetable? Or online? If the former, that’lll be expected.
I disagree. To most people, a train timetable shows the trains that run on the route the timetable is for. Not some of them, but all of them.

== Doublepost prevention - post automatically merged: ==

I wanted to check it wasn't just my imagination that Scotrail used to show all trains, so had a look on the internet archive.

This one is from 2019:

Screenshot 2024-07-02 at 23.15.30.jpg

And this one is from 2020:

Screenshot 2024-07-02 at 23.18.30.jpg

It seems that they started being excluded entirely from around 2021-ish.

Another thing that seems to have changed is the concept of showing connecting services in italics. That was always useful - as it made clear when services were intended as connecting.
 
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Bill57p9

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I disagree. To most people, a train timetable shows the trains that run on the route the timetable is for. Not some of them, but all of them.
Agreed. Whilst it is a ScotRail timetable, I would have thought that most punters would reasonably expect to include available train services. I really do think that the Dunbar edition is the real travesty here as it shows something less than half the available services without making this obvious.
If ScotRail publish timetable posters at the stations missing other operator services then I w find that highly dubious behaviour.

I do find it interesting to read different views on whether paper (or e-paper) timetables still have a place in 2024. They do for me, but maybe I am a minority. (And for the record, I work in technology and consider myself progressive).

In terms of ScotRail only tickets other than advance, Kids for a Quid is certainly not accepted on XC. I am unsure about LNER, TPE or CS.
 

Buzby

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I wanted to check it wasn't just my imagination that Scotrail used to show all trains, so had a look on the internet archive.
Just as well that was abandoned. So they printed non-ScotRail services in BOLD totally the opposite expectation (by providing additional weight to those trains from another TOC). With italics invariably showing connecting services and the arrival of single-TOC tickets catching many out (Advances) this was developing into a real mess.
 

BRX

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Just as well that was abandoned. So they printed non-ScotRail services in BOLD totally the opposite expectation (by providing additional weight to those trains from another TOC). With italics invariably showing connecting services and the arrival of single-TOC tickets catching many out (Advances) this was developing into a real mess.
The "non scotrail service in bold" seems to have been a short-lived thing. Prior that it was like the 2019 timetable, with operators highlighted at the top of each column.

And that was basically what timetables from most if not all operators looked like for 20+ years, since privatisation. In those 20 years, single-TOC tickets were a thing.

In fact my impression was that this was one of the conditions imposed on TOCs as part of the privatisation arrangements - that they had to show other operator's services in timetables. I might be wrong about that, but I do wonder whether in fact the spate of quasi re-nationalisations has allowed some of this stuff to be quietly dropped because those TOCs no longer have to comply with strict franchise conditions. In a similar way to how LNER is currently messing around with fares.
 

mpthomson

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Good for you. I never had one up until 2021. I only got one then because every place I went to wanted me either to scan a barcode and fill out my details, or display the NHS Covid pass. So I grudgingly had to get one. The only app I ever installed on it was the NHS app for the Covid pass. I still have it now but mainly just use it as an alarm clock. I think all these naysayers on here would be surprised exactly how much you can get done in life without a smartphone. Younger people are going back to dumb phones in their droves. 1 billion of them were sold in 2021, compared to 1.4 billion smartphones.
Younger people certainly aren't going back to dumb phones 'in droves'. Gen Zers couldn't exist without smartphones now. There are many reasons why dumb phones are still bought in quantity, and a good number of them are nefarious.
 

Buzby

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Since most (all?) youth respond to peer pressure I have yet to see anyone of any age use a dumb phone - at the very least it would be kept out of sight as they are not a symbol of ‘status’. I’ve been a prolific mobile user since the pre-cellular days (GPO Radiophone, Air Call, Securicor) and whilst a dumb phone echoes what I could do back then (with the exception of SMS) I have lost track of all the times I’ve needed a smart mobile to travel, pay, receive loyalty discounts and offers - some of them even useful! All would be denied to me otherwise.

If certain people don’t wish to avail themselves that’s fine as it is their choice - but not subsequently bleat about being discriminated against!
 

azt

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Since most (all?) youth respond to peer pressure I have yet to see anyone of any age use a dumb phone - at the very least it would be kept out of sight as they are not a symbol of ‘status’. I’ve been a prolific mobile user since the pre-cellular days (GPO Radiophone, Air Call, Securicor) and whilst a dumb phone echoes what I could do back then (with the exception of SMS) I have lost track of all the times I’ve needed a smart mobile to travel, pay, receive loyalty discounts and offers - some of them even useful! All would be denied to me otherwise.

If certain people don’t wish to avail themselves that’s fine as it is their choice - but not subsequently bleat about being discriminated against!
I have never bleated or otherwise about not having a smartphone. I choose not to have one and can function perfectly well without it.

From what I see of people using smartphones is mostly anti-social behaviour especially on public transport! Their behaviour is appalling, but maybe this is getting off topic :)
 

Taunton

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I feel like the solution to out of date timetable posters is to have a TVM page (at stations that have them) that shows the timetable ...
Of course, the best solution is to get them right in the first place.
 

MikeWM

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Not really. The poster timetable will display the LTP timetable and should be good for several months. Engineering alterations should be displayed prominently a couple of weeks in advance. CIS screens display messages to the effect of "Weekend engineering work 6th-7th July, check your journey" which prompts passengers to look at the engineering work poster or ask a member of staff. That's what they do around here, and it seems to work.

Exactly this - I find this idea that it is pointless to display a timetable because the railway probably won't be running it anyway to be rather bizarre. If there's any accuracy to it, surely the thing to fix is the railway running what it feels like running rather than running the published timetable, not getting rid of publishing what the timetable ought to be.
 

Bartsimho

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Are you sure about that?

Had been removed between 1999 and 2021: https://www.modernrailways.com/article/thameslink-added-tube-map
And even then TfL sort of wanted to remove it again hence the need for a consultation on it in December 2021.
Also you linked their Tube and Rail map they have started which is completely different to the one you can pick up in stations.

It's a desire to just show your services to drive traffic towards you due to uninformed customers.
Like I'd hazard a guess ScotRail might not like having LNER services on due to alcohol served and allowed on the train which ScotRail bans and maybe the catering options as ScotRail only has a trolley service while LNER has it's at seat service with a wider selection.

You could be conspiratorial and point to the Scottish Government but based on the Sleeper not being on timetables it seems unlikely and more just a boneheaded decision

== Doublepost prevention - post automatically merged: ==

I would bet that over 95% of rail passengers in 2024 will never once read or rely upon a PDF or paper timetable - as soon as they're printed or published, they're pretty useless given the frequency of amendments, alterations etc. Even the very small minority of people who don't do this will turn up at a ticket office and just get a receipt roll journey print out with their ticket.
Paper timetables are probably even more important in Scotland with the isolation and therefore lack of phone service in places especially if there is disruption or a cancellation of a service
 

Carntyne

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Timetable posters were seen as too difficult after the pandemic (laziness), and ScotRail now don't see ourselves as part of the national network. Very inward looking unfortunately.
 

Bartsimho

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Timetable posters were seen as too difficult after the pandemic (laziness), and ScotRail now don't see ourselves as part of the national network. Very inward looking unfortunately.
I'd say need to Authorise that Stirling to Euston service and really push LNER/fix XC in Scotland as a bit of you are part of the national network mantra
 

Taunton

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Similar situation in some restaurants, pandemic and after, which moved on from menus to a QR code, where it took half the meal to penetrate it and attempt an order, compared to a few seconds looking at a menu. I think this was meant to be "cool".

Colleague at a meeting in London, going back to his hotel, spent about 15 minutes working through the Uber website somehow, then waiting outside for it, when all the while black cabs were passing outside the door which he could just have put his hand out for.
 

Goldfish62

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Tetchytyke

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To most people, a train timetable shows the trains that run on the route the timetable is for. Not some of them, but all of them.
Very few other TOCs include other TOCs' services. You mention Dunbar. TPE don't include LNER or Scotrail services in their Newcastle to Edinburgh timetable.

I wouldn't expect the Scotrail timetable to include services operated by TPE. I wouldn't expect the TPE timetable to include services operated by Scotrail.

If you want all the services you can look at the timetable which includes all services. Network Rail have the full set on their website and, if you don't have access to a printer, you can contact National Rail Enquiries and they will post a timetable to you.
 

WAB

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Very few other TOCs include other TOCs' services. You mention Dunbar. TPE don't include LNER or Scotrail services in their Newcastle to Edinburgh timetable.

I wouldn't expect the Scotrail timetable to include services operated by TPE. I wouldn't expect the TPE timetable to include services operated by Scotrail.

If you want all the services you can look at the timetable which includes all services. Network Rail have the full set on their website and, if you don't have access to a printer, you can contact National Rail Enquiries and they will post a timetable to you.
The issue being that Scotrail portrays itself as the national operator, yet doesn’t include trains to two of its own stations and ignores the trains of other operators which replace its own in certain hours.
 

Krokodil

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Similar situation in some restaurants, pandemic and after, which moved on from menus to a QR code, where it took half the meal to penetrate it and attempt an order, compared to a few seconds looking at a menu. I think this was meant to be "cool".
If a restaurant expects me to look up its menu online rather than providing a printed copy, then I'll take my custom elsewhere. I'm not a dinosaur but I'm going to draw a line there.
 

Buzby

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The issue being that Scotrail portrays itself as the national operator, yet doesn’t include trains to two of its own stations and ignores the trains of other operators which replace its own in certain hours.
It is pretty successful in that (a) the Saltire is part of their logo, and (b) no other TOC covers as many stations in the country. The fact they don’t serve 4 of their stations here leaving it to other TOCs is a slight pain, but the do serve Carlisle on their Dumfries service so it can be done. Ignoring trains of other operators is nothing new - but are shown on all platform displays regardless.
 
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