Similar situation in some restaurants, pandemic and after, which moved on from menus to a QR code, where it took half the meal to penetrate it and attempt an order, compared to a few seconds looking at a menu. I think this was meant to be "cool".
Colleague at a meeting in London, going back to his hotel, spent about 15 minutes working through the Uber website somehow, then waiting outside for it, when all the while black cabs were passing outside the door which he could just have put his hand out for.