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Scottish Citylink

cf111

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Not sampled the Merc Tourismos that Citylink have, they appear to start up North in the Morning.
I'm not sure about the services that terminate in Fort William, but yes it's usually the early morning Portree-Glasgow that is a Tourismo. I think the last Glasgow-Portree service is one too as the coach will overnight in Portree.
 
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RailUK Forums

BobbyBKinross

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Kinross
The new summer timetables have been published for the Citylink 6 Cities Network. The timetable comes in to operation on Monday 26th of June. Just a few (not all) observations after I had a quick scan of the timetables this evening.

M92 - Some services routed via Edinburgh Airport, Temporary weekend services added in February will become permanent.

M90 - New connections with M9 at Broxden. Kinross has direct links with Inverness reinstated and as a result an hourly service to Perth Broxden rather than the 2-hourly service.

I wonder if these changes been influenced by increased competition from Flixbus, Ember & FLY etc.

Also worth noting that Stagecoach 747 frequency will be every 20 minutes, up from every 30 & They have put a service update on their website saying changes coming soon from the 3rd of July.

On another note it is nice to see that the driver shortage problem seems to have been solved and coach/bus travel is recovering after the impact caused by Covid-19.
 
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I'm not sure about the services that terminate in Fort William, but yes it's usually the early morning Portree-Glasgow that is a Tourismo. I think the last Glasgow-Portree service is one too as the coach will overnight in Portree.

West Coast Motors operate:

Coach 1: 06:40 - 916 - Glasgow to Uig & 14:40 Uig to Glasgow
Coach 2: 10:00 - 915 - Glasgow to Uig (overnights to become coach 3 on day 2)
Coach 3: 09:30 - 915 - Uig to Glasgow

Shiel operate all other workings to/from Glasgow/Fort William/Uig
 

cf111

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West Coast Motors operate:

Coach 1: 06:40 - 916 - Glasgow to Uig & 14:40 Uig to Glasgow
Coach 2: 10:00 - 915 - Glasgow to Uig (overnights to become coach 3 on day 2)
Coach 3: 09:30 - 915 - Uig to Glasgow

Shiel operate all other workings to/from Glasgow/Fort William/Uig
Thanks for the info :)
 

Tayway

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Seems to be quite a glaring error in Citylink's M92 timetable (https://www.citylink.co.uk/media/sbgftbzs/edinburgh-dundee-aberdeen1.pdf) - it seems to suggest that all Edinburgh-bound buses have a 20 minute wait at Halbeath, and then somehow get into Edinburgh a mere 20 minutes later! I presume the times at Barnton are actually those at Queensferry Street, and the supposed departure times at Halbeath are those at Barnton.
 

sannox

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Seems to be quite a glaring error in Citylink's M92 timetable (https://www.citylink.co.uk/media/sbgftbzs/edinburgh-dundee-aberdeen1.pdf) - it seems to suggest that all Edinburgh-bound buses have a 20 minute wait at Halbeath, and then somehow get into Edinburgh a mere 20 minutes later! I presume the times at Barnton are actually those at Queensferry Street, and the supposed departure times at Halbeath are those at Barnton.
I think you are right as those times are very optimistic.
 

kez19

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I may as well ask this as its part Megabus/Citylink but can someone tell me why the coaches seem to be diverted off Forfar Road in Dundee? I noticed today an Aberdeen bound bus came by Asda Milton (Douglas) to head either via Whitfield Drive/Fintry Drive or Fountainbleau Drive? I tried looking up information but can't see anything?
 

Spsf3232

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I may as well ask this as its part Megabus/Citylink but can someone tell me why the coaches seem to be diverted off Forfar Road in Dundee? I noticed today an Aberdeen bound bus came by Asda Milton (Douglas) to head either via Whitfield Drive/Fintry Drive or Fountainbleau Drive? I tried looking up information but can't see anything?
You won't see anything on the updates if it doesn't affect the stops. Will probably just be avoiding the typical Dundee traffic on the Forfar Road.
 
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Tayway

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I may as well ask this as its part Megabus/Citylink but can someone tell me why the coaches seem to be diverted off Forfar Road in Dundee? I noticed today an Aberdeen bound bus came by Asda Milton (Douglas) to head either via Whitfield Drive/Fintry Drive or Fountainbleau Drive? I tried looking up information but can't see anything?
Possibly to do with traffic going to/from the Radio 1 Big Weekend at Camperdown Park – the further east you go then the less likely the roads will be affected I would imagine.
 

kez19

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You won't see anything on the updates if it doesn't effect the stops. Will probably just be avoiding the typical Dundee traffic on the Forfar Road.

I had that theory in my mind, I agree the Forfar Road junction from the city centre to the outskirts of Fintry is congested at times.

Possibly to do with traffic going to/from the Radio 1 Big Weekend at Camperdown Park – the further east you go then the less likely the roads will be affected I would imagine.

I would have said this in terms of the Big Weekend but this has been ongoing for the last few weeks, as most recent I had seen them come down Kingsway East to go via Greendykes Road (roadworks/city fibre were in the Stobswell area but have now gone).

I know traffic at the Forfar Road/Stobswell area can get congested at times especially on the Forfar Road junction itself or at the junctions between Morgan Academy and the Arbroath Road.
 
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Jordan Adam

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I may as well ask this as its part Megabus/Citylink but can someone tell me why the coaches seem to be diverted off Forfar Road in Dundee? I noticed today an Aberdeen bound bus came by Asda Milton (Douglas) to head either via Whitfield Drive/Fintry Drive or Fountainbleau Drive? I tried looking up information but can't see anything?
Possibly to do with traffic going to/from the Radio 1 Big Weekend at Camperdown Park – the further east you go then the less likely the roads will be affected I would imagine.
It has been happening for a while now, seems to just be dependant on the driver, presumably to avoid congestion. The junction on Forfar Road over the Kingsway isn't really suitable for 15M coaches, if they miss the second light then they end up blocking the entire road.

They also take different routes in Aberdeen depending on driver/operator. Some go via North Esplanade West and others via South Esplanade West / Menzies Road; I've even seen a few Citylink services going via Ferryhill.
 

kez19

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It has been happening for a while now, seems to just be dependant on the driver, presumably to avoid congestion. The junction on Forfar Road over the Kingsway isn't really suitable for 15M coaches, if they miss the second light then they end up blocking the entire road.

They also take different routes in Aberdeen depending on driver/operator. Some go via North Esplanade West and others via South Esplanade West / Menzies Road; I've even seen a few Citylink services going via Ferryhill.

I agree in terms of Forfar Road it’s a bad junction as well the traffic lights only allowing a certain amount through, I wonder why all of a sudden doing so but I guess as you say coach size and traffic, just to add Stobswell is getting worse with traffic so I can understand pulling them off that part too.
 

Unstoppable

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The reason for the diversion out of Dundee was due to a woman who put in a complaint over the coaches making her house vibrate when they passed. Unfortunately the company pandered to her
 

Buzby

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Just completed a trip to Oban on service 976 via Inveraray. Haven’t travelled with them for ages, so was surprised to find no WiFi, no USB sockets, and a driver being told only booked passengers could board at Buchanan Bus Station and subsequent stops. This caused much unrest on the route, and only at Dalmally would they pick up without asking ‘have you booked?’

The Irizar was branded West Coast Motors with the last 25% in Citylink livery. They could have done with a second coach following on a bank holiday weekend.
 
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Glasgowbusguy

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Just completed a trip to Oban on service 976 via Inveraray. Haven’t travelled with them for ages, so was surprised to find no WiFi, no USB sockets, and a driver being told only booked passengers could board at Buchanan Bus Station and subsequent stops. This caused much unrest on the route, and only at Dalmally would they pick up without asking ‘have you booked?’

The Irizar was branded West Coast Motors with the last 25% in Citylink livery. They could have done with a second coach following on a bank holiday weekend.
The 976 and most Oban buses are very busy, so having to pre-book makes sense.
 
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Spsf3232

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Just completed a trip to Oban on service 976 via Inveraray. Haven’t travelled with them for ages, so was surprised to find no WiFi, no USB sockets, and a driver being told only booked passengers could board at Buchanan Bus Station and subsequent stops. This caused much unrest on the route, and only at Dalmally would they pick up without asking ‘have you booked?’

The Irizar was branded West Coast Motors with the last 25% in Citylink livery. They could have done with a second coach following on a bank holiday weekend.
Just a normal weekend on the West Coast. Booking is recommended and if you don't you risk being turned away. Load charts will show the driver every booking on the route and this is why sometimes they leave people behind with seats empty as they are due to pick up at other stops on route.
 

kez19

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The reason for the diversion out of Dundee was due to a woman who put in a complaint over the coaches making her house vibrate when they passed. Unfortunately the company pandered to her

Yet on the other the level of traffic on this junction is full of lorries?
 

Towers

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The 976 and most Oban buses are very busy, so having to pre-book makes sense.
Never used Citylink but finding this thread interesting! Surely what would ‘make sense’ would be to increase the capacity, and thus profits, rather than turning custom away. It sounds a rather quaintly managed operation all round!
 

johncrossley

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Never used Citylink but finding this thread interesting! Surely what would ‘make sense’ would be to increase the capacity, and thus profits, rather than turning custom away. It sounds a rather quaintly managed operation all round!

Citylink is different to most coach operations in the UK because they sell a lot of tickets from the driver or just before departure at the bus/coach station. So they typically don't run near capacity and there is a general expectation that there will be an available seat if you turn up at the bus stop without prebooking. In a lot of Scotland, Citylink acts as the local bus.
 

Towers

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Citylink is different to most coach operations in the UK because they sell a lot of tickets from the driver or just before departure at the bus/coach station. So they typically don't run near capacity and there is a general expectation that there will be an available seat if you turn up at the bus stop without prebooking. In a lot of Scotland, Citylink acts as the local bus.
But if a particular route routinely exceeds capacity, it would be a sensible move to run a seasonal duplicate would it not? Rather than turn away what sounds like it would at any other time be core custom!
 

tbtc

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Surely what would ‘make sense’ would be to increase the capacity, and thus profits, rather than turning custom away. It sounds a rather quaintly managed operation all round!

But if a particular route routinely exceeds capacity, it would be a sensible move to run a seasonal duplicate would it not? Rather than turn away what sounds like it would at any other time be core custom!

The problem there is that you’re doubling costs (second coach, second driver) for the number of people inconvenienced - presumably the company have done the maths and decided that the big increase in expenditure wouldn’t be rewarded with a commensurate increase in revenue
 

route101

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Just completed a trip to Oban on service 976 via Inveraray. Haven’t travelled with them for ages, so was surprised to find no WiFi, no USB sockets, and a driver being told only booked passengers could board at Buchanan Bus Station and subsequent stops. This caused much unrest on the route, and only at Dalmally would they pick up without asking ‘have you booked?’

The Irizar was branded West Coast Motors with the last 25% in Citylink livery. They could have done with a second coach following on a bank holiday weekend.
Yes, had that before on the 976. People who haven't booked often get turned away at Great Western Road and Anniesland. I do wonder if a Glasgow to Arrochar service would cater for people wo get off at Luss etc.
 

InOban

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Nearly 30 years ago my daughter used to regularly use that service on a Friday. There would often be a duplicate coach as far as Inveraray, or the extra passengers would use the Campbeltown coach to there. But an extra coach means an empty leg .
Did they suggest taking the Fort William coach and changing at Tyndrum on to the direct service from Edinburgh to Oban?
 

Buzby

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Did they suggest taking the Fort William coach and changing at Tyndrum on to the direct service from Edinburgh to Oban?
Nope - the driver was getting fractious for a number of reasons - the icing on the cake was at Arrochar where the man admitted he and 4 chums were booked to Oban but then admitted he made a mistake and booked for that evening not the morning. The drivers response was he was picking up at Inveraray and couldn’t take them. when we reached there, nobody got on! On today’s return trip to Glasgow on the last bus with a 1815 departure, I was about to give my booking reference and he dismissed it by saying he was virtually empty. On reaching Inveraray we pulled up behind the Campbeltown bus heading for Glasgow he too only had 8 on board - we played tig on the A82 all the way back!
 
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Nope - the driver was getting fractious for a number of reasons - the icing on the cake was at Arrochar where the man admitted he and 4 chums were booked to Oban but then admitted he made a mistake and booked for that evening not the morning. The drivers response was he was picking up at Inveraray and couldn’t take them. when we reached there, nobody got on! On today’s return trip to Glasgow on the last bus with a 1815 departure, I was about to give my booking reference and he dismissed it by saying he was virtually empty. On reaching Inveraray we pulled up behind the Campbeltown bus heading for Glasgow he too only had 8 on board - we played tig on the A82 all the way back!
If passengers have booked from Inveraray the seats have to be left vacant for them to join the coach. Sometimes people don't show which means these seats now remain empty unless the driver sells tickets.
 

Buzby

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I was simply pointing out the iniquity for travellers by Citylink when technology exists to resolve the problem. On ember, I can reschedule my booked trips in real time and the driver knows there’s a seat spare. How does someone cancel a Citylink booking they won’t make?
 

InOban

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A large proportion of the passengers will be Scots under 22 or 60+. All they would have paid would be the £1 reservation fee.
 

route101

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I used to do Glasgow to Aberdeen on a Citylinkday return ticket and had no problems without booking. Now they require you to book. Prefer the train to Oban and Fort William, more flexible.
 

Buzby

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A large proportion of the passengers will be Scots under 22 or 60+. All they would have paid would be the £1 reservation fee.
This appears to be The Citylink approach….. ‘they’ve not paid (much) so go swivel’. There are consequences on the passenger who has a reasonable right to expect passage - and what of missed ferry connections or forfeiture of B&B/Hotel payments for not turning up? In these constrained times, every penny is a prisoner. Rather than find some way to resolve the problem(s) saying ‘book in advance’ doesn’t resolve the problem.

As for the train, the last bus service to Glasgow left at 1810, and the bus was 1815 so a much safer option should my 1800 ferry arrival be slightly delayed.
 

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