bb21
Emeritus Moderator
- Joined
- 4 Feb 2010
- Messages
- 24,153
No one said those words, but some of the whinging makes you wonder whether only sticking to the status quo will please some people.
No one said those words, but some of the whinging makes you wonder whether only sticking to the status quo will please some people.
SWR have agreed to honour these tickets, offered by the previous franchisee, albeit with a fairly loose deadline attached. Nothing "shockingly bad" and you can put away your hysteria.
Given that they have discontinued the offer, do you expect staff in 50 years' time to be fully aware of these tickets despite them no longer being issued decades beforehand just in case someone dug one out from under the sofa?
In fact, the first thing SWR did ticketing-wise was to trigger the renewal discount (5%), and the last thing the previous franchisee did was to give season ticket holders ten free days travel (equivalent to a 3.8% discount for an annual gold card holder, higher for shorter seasons) despite train performance being quite good on about half of the days. Neither had to do what they did, as they could both get away with far cheaper options, but they decided that they would put customers first. Not that you can tell by some of the reactions on this forum.
This very much reminds me of the hysteria on some forums when EMT announced that they would discontinue MML's free tea and coffee offerings. Plenty of people predicted all sorts of awful things and commented on what horrible attitude they had towards their paying customers. They seem to have done alright.