I have a couple of questions about Southern's ITSO service, The Key:
On Southern's website
On this page
On this page
I presume that non-photo smartcards are only transferable when they it doesn't have a valid weekly season ticket loaded on it? Or does Southern allow weekly season tickets to be transferred?
On Southern's website
Wouldn't this mean that the customer would lose out financially if an annual season was refunded, as the refunds are not pro rata, or does Southern use a different calculation to the standard one for paper refunds on The Key routes? If so, it seems odd that the website doesn't state thisSouthern Railway said:Can I transfer my paper season ticket onto the key?
No but you can apply for a refund for the unused balance of your paper season ticket and load a new season ticket on to your smartcard.
You can also apply for a key in advance of your current ticket expiring to ensure there is no interruption to your travel.
On this page
This is in contrast to Travelcards on Oyster and all paper tickets. In this case The Key seems to place additional burdens on season ticket holders.Southern Railway said:Does everyone need to touch in and out?
Yes everyone must touch in and out to ensure that their journey has been validated.
This will give us a better understanding of the types of journeys people make and when they make them so we can be better at tailoring ticket products for individual travellers.
What happens if I dont touch in and out?
You are required to always touch in and touch out on every journey as per the conditions of use. If you do not touch in and touch out we reserve the right to disable your smartcard.
On this page
and on this pageSouthern Railway said:A card which is only used to purchase Weekly Season tickets will not require a photo and can therefore be transferable.
Non photo smartcards can be transferred
I presume that non-photo smartcards are only transferable when they it doesn't have a valid weekly season ticket loaded on it? Or does Southern allow weekly season tickets to be transferred?