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Southern's The Key

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maniacmartin

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I have a couple of questions about Southern's ITSO service, The Key:

On Southern's website
Southern Railway said:
Can I transfer my paper season ticket onto the key?

No but you can apply for a refund for the unused balance of your paper season ticket and load a new season ticket on to your smartcard.

You can also apply for a key in advance of your current ticket expiring to ensure there is no interruption to your travel.
Wouldn't this mean that the customer would lose out financially if an annual season was refunded, as the refunds are not pro rata, or does Southern use a different calculation to the standard one for paper refunds on The Key routes? If so, it seems odd that the website doesn't state this

On this page
Southern Railway said:
Does everyone need to touch in and out?

Yes everyone must touch in and out to ensure that their journey has been ‘validated’.
This will give us a better understanding of the types of journeys people make and when they make them so we can be better at tailoring ticket products for individual travellers.

What happens if I don’t touch in and out?

You are required to always touch in and touch out on every journey as per the conditions of use. If you do not touch in and touch out we reserve the right to disable your smartcard.
This is in contrast to Travelcards on Oyster and all paper tickets. In this case The Key seems to place additional burdens on season ticket holders.

On this page
Southern Railway said:
A card which is only used to purchase Weekly Season tickets will not require a photo and can therefore be transferable.
and on this page
Non photo smartcards can be transferred

I presume that non-photo smartcards are only transferable when they it doesn't have a valid weekly season ticket loaded on it? Or does Southern allow weekly season tickets to be transferred?
 
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bb21

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Wouldn't this mean that the customer would lose out financially if an annual season was refunded, as the refunds are not pro rata, or does Southern use a different calculation to the standard one for paper refunds on The Key routes? If so, it seems odd that the website doesn't state this

Similar to Oyster, smart cards are only really the medium on which a ticket is held, therefore I find claims that season tickets held on The Key do not give the holder the same rights as those entailed by the NRCoC dodgy to say the least.
 

maniacmartin

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I think you've misunderstood my post bb21. The Southern website advises people to get a refund on their paper tickets, then use that money to purchase a season on The Key. This then wouldn't be a season ticket changeover, but two separate transactions, which based on my sketchy knowledge of annual season tickets means that it would end up with the passenger worse off.
 

Lrd

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I think you've misunderstood my post bb21. The Southern website advises people to get a refund on their paper tickets, then use that money to purchase a season on The Key. This then wouldn't be a season ticket changeover, but two separate transactions, which based on my sketchy knowledge of annual season tickets means that it would end up with the passenger worse off.
Surely they will get their money back on the unused part of their season and then use that money towards another 12 month (or whatever period) season. No money lost.
 

embers25

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How does the Key work during disruption? I know Brighton and Hove and Metrobus have their own Key but I was told by Go Ahead that they can't red each others tickets so how could they check validity if a Southern passenger turned up and also what do Stagecoach 700 drivers do?
 

Paul Kelly

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Surely they will get their money back on the unused part of their season

Yes, but season ticket refunds are not calculated pro-rata, as maniacmartin said in the first post! If you use an annual season for 6 months and then ask for a refund, you don't get half the cost back - you get back what is left over after deducting the cost of a 6 month season. And a 6 month season costs substantially more than half the price of an annual season!
 

wintonian

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i don't understand where it's available from this page.

It says between Bexhill and Worthing but shows Seaford on the map for example which is a different branch and what are the coloured lines all about? What is the list of stations for, why does it not show all the stations on the map?

That page just does not make any sense to me. :? :?
 

34D

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Yes, but season ticket refunds are not calculated pro-rata, as maniacmartin said in the first post! If you use an annual season for 6 months and then ask for a refund, you don't get half the cost back - you get back what is left over after deducting the cost of a 6 month season. And a 6 month season costs substantially more than half the price of an annual season!

I agree with the concern. Over to jonny?

How does the Key work during disruption? I know Brighton and Hove and Metrobus have their own Key but I was told by Go Ahead that they can't red each others tickets so how could they check validity if a Southern passenger turned up and also what do Stagecoach 700 drivers do?

I would suspect that all Go Ahead businesses that have the relevant machine can all read 'The Key' whichever subsidiary issued the smartcard.

Based on my own understanding, if the holder of a rail season from Brighton to Preston Park placed this smartcard on the bus reader it would either come up 'no valid tickets' in which case the bus driver can query the card and view the products on it, or alternatively Go Ahead should be able to program bus machines to accept certain rail point to point tickets as valid either all of the time or during disruption (this encoding is a little complex though).
 

Lrd

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The list of stations are presumably the ones with readers, so you wouldn't be able to have a card from Lancing but could from Worthing for example.
 

maniacmartin

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But you are allowed BoJ on route by showing the card to the gateline staff, however if the station has readers, you are obliged to use them
 

GodAtum

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Sorry but I dont get get what's the point of all this? Why dont Southern use Oysters?
 

embers25

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I agree with the concern. Over to jonny?
I would suspect that all Go Ahead businesses that have the relevant machine can all read 'The Key' whichever subsidiary issued the smartcard.

Actually Metrobus, Brighton and Hove, Wilts and Dorset, London Midland and Southern all have the Key given they are all Go Ahead and ridiculously you need one card for each one as none of them are compatible with the other!
 

wintonian

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Actually Metrobus, Brighton and Hove, Wilts and Dorset, London Midland and Southern all have the Key given they are all Go Ahead and ridiculously you need one card for each one as none of them are compatible with the other!

So you want to travel from Lyndhurst to Milford-on-Sea (10 miles) or Hythe to Salisbury (22 miles) you need to have 2 Keys? - Nither of which can be done by rail.

What if you wanted to go from Ringwood to Andover would you need 2 Keys or just the one as they distinct brands rather than company's? If just the 1 is needed how as a passenger am I able to tell the difference between a Go-Ahead brand and a Go--Ahead company? Why do I get a feeling of Déjà Vu with regards to a certain airport? ;)
 
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embers25

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So you want to travel from Lyndhurst to Milford-on-Sea (10 miles) or Hythe to Salisbury (22 miles) you need to have 2 Keys?

What if you wanted to go from Ringwood to Andover would you need 2 Keys or just the one as they distinct brands rather than company's?

Bluestar last I checked also didn't talk to W&D so yes but they were trying to integrate those two at least given the 6 is often W&D! Also Damory I think I noticed had different ticket machines to W&D and so I don't think Damory accept Key but I could be wrong and certainly as the 183/4 is joint with Salisbury Reds it would be bloody inconvenient!?

Also Brighton is served by Metrobus, Brighton&Hove and Southern and none of their Keys are interlinked! The website is basically the same for each bus company meaning if you wanted more than one Key you had to request by phone as the system couldn't handle it. They may have at least fixed that but I'm not so sure. So I have 4 keys so far for the South!!

On the Andover journey Stagecoach activ8's don't have readers so I'm guessing don't take it so you'd have to use the Salisbury Reds journeys....More and Salisbury Reds do use the same reader as they are both still Wilts & Dorset so that wouldn't be an issue.

Also of note is that the W&D Explorer page now only says its valid on W&D and Bluestar however First Dorset and Stagecoach South still take it and I had no trouble Saturday traveling from Exeter to Andover on one.
 
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mattdickinson

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Also Brighton is served by Metrobus, Brighton&Hove and Southern and none of their Keys are interlinked! The website is basically the same for each bus company meaning if you wanted more than one Key you had to request by phone as the system couldn't handle it. They may have at least fixed that but I'm not so sure. So I have 4 keys so far for the South!!

There is a little bit of integration. From the Metrobus website:

"PLUSBUS is also now available on the Southern key smartcard in the Crawley & Brighton areas."
 

ushawk

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Sorry but I dont get get what's the point of all this? Why dont Southern use Oysters?

The Key will (eventually) be like Oyster. It's all for integrated smart ticketing what the government want across public transport.

Southern won't use the same Oyster system as that's TFL and I can't see Oyster being used to Ashford or Bognor !!!
 

Lrd

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Bluestar and Wilts and Dorset accept each others cards. And iirc a Network Freedom is valid on both networks.
 

34D

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Actually Metrobus, Brighton and Hove, Wilts and Dorset, London Midland and Southern all have the Key given they are all Go Ahead and ridiculously you need one card for each one as none of them are compatible with the other!

Are you sure? I'm not saying you're wrong (I am Manager for smartcards etc in a non-GoAhead bus company) and whilst I can understand the ITSO cards being locked to GoAhead, I would be very surprised indeed if it was not possible to load a Brighton & Hove product onto a 'key' issued by Metrobus or Southern.
 

wintonian

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Are you sure? I'm not saying you're wrong (I am Manager for smartcards etc in a non-GoAhead bus company) and whilst I can understand the ITSO cards being locked to GoAhead, I would be very surprised indeed if it was not possible to load a Brighton & Hove product onto a 'key' issued by Metrobus or Southern.

Southerns FAQ says that you can't use them on the Gatwick Express yet, so it wouldn't surprise me considering those are separate comanys to each other where as GTW is a Southern brand. ;)
 

Tom

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What about Southern Vectis, (as seen as you likely to be the guy to ask)?

Go South Coast keys are interchangably valid on Bluestar, Wilts & Dorset and Southern Vectis - they are part of the same OID. While the CMS portals are distinct and separate, I'm pretty sure you can request a product on a bus or at a travel shop if available.


Are you sure? I'm not saying you're wrong (I am Manager for smartcards etc in a non-GoAhead bus company) and whilst I can understand the ITSO cards being locked to GoAhead, I would be very surprised indeed if it was not possible to load a Brighton & Hove product onto a 'key' issued by Metrobus or Southern.

Go-Ahead key cards all have their own OID for each 'owner division', and the ISAMs aren't profiled to accept other Go-Ahead companies yet AFAIK.
 

34D

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Go-Ahead key cards all have their own OID for each 'owner division', and the ISAMs aren't profiled to accept other Go-Ahead companies yet AFAIK.

I feared this, after the comments earlier. Can you think of a reason why they would choose to configure like this?

So if one of the groups can't co-ordinate successfully internally, what chance is there of being able to load a stagecoach product on a card issued by First :(

(Not that first have really embraced ITSO yet)
 

radamfi

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Surely it was obvious that the industry could not be trusted to collaborate to have a unified smartcard? The Dutch PT industry is now much more fragmented than it used to be with a variety of state, municipal and private owners yet they mandated that the same smartcard would be valid on all companies in the country.

I notice that the Southern website offers smartcard season tickets from Brighton Mainline stations to Victoria for start dates from 2 January. Has that been announced yet?
 

34D

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Surely it was obvious that the industry could not be trusted to collaborate to have a unified smartcard? The Dutch PT industry is now much more fragmented than it used to be with a variety of state, municipal and private owners yet they mandated that the same smartcard would be valid on all companies in the country.

That is what should be happening here!
 

Lrd

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Go South Coast keys are interchangably valid on Bluestar, Wilts & Dorset and Southern Vectis - they are part of the same OID. While the CMS portals are distinct and separate, I'm pretty sure you can request a product on a bus or at a travel shop if available.
The cards work on all three but the products on them, like a Network Freedom is only available on Bluestar and Wilts and Dorset, not Southern Vectis, they have their own ticketing.

You can only top up tickets on the bus, you cannot buy a new one. You would have to go to the Bluestar box at Bargate or the equivalent places for W&D/IoW to get a new product, even then I think they give out a whole new card.
 

Tom

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The cards work on all three but the products on them, like a Network Freedom is only available on Bluestar and Wilts and Dorset, not Southern Vectis, they have their own ticketing.
Yes, but any ticket from any of the three is technically and theoretically able to be loaded on them. You can have the distinct products put on as it's all under the same OID, as opposed to the difficulty when you're crossing between OIDs.

There's a 'shell' and 'product owner' OID, more detail is in the spec.

You can only top up tickets on the bus, you cannot buy a new one. You would have to go to the Bluestar box at Bargate or the equivalent places for W&D/IoW to get a new product, even then I think they give out a whole new card.
The initial implementation on the W&D side allowed IPE creation on the buses for carnet products, from personal experience. The way it works now is that the IPE that is on the shell is "topped up".

Shouldn't be a need, from what I've seen most of the Go-Ahead group companies make use of a Retail POST that is able to provision new products on. I've not been to the box at Bargate but the Retail POSTs can create/amend/delete IPEs.


I feared this, after the comments earlier. Can you think of a reason why they would choose to configure like this?

So if one of the groups can't co-ordinate successfully internally, what chance is there of being able to load a stagecoach product on a card issued by First :(

(Not that first have really embraced ITSO yet)
The ITSO specification makes reference to commercial agreements in order to facilitate cross-acceptance of operator products. There's also a customer support problem, who do they contact? Say you have a shell issued by Stagecoach which contains a product loaded by, say, First... the obvious one would be Stagecoach as their support number is on there - but they can't touch the product...

There's also competition legislation that needs to be considered, which leads to the ticketing block exemption for multi-operator tickets. More details (for those who don't know about it - I'm sure you do!) is available on the OFT website and is the basis for PlusBus, Oxford SmartZone, etc.

There is something in the 'future' in the form of SEFT - but I can't really say anything more than that...

Surely it was obvious that the industry could not be trusted to collaborate to have a unified smartcard? The Dutch PT industry is now much more fragmented than it used to be with a variety of state, municipal and private owners yet they mandated that the same smartcard would be valid on all companies in the country.
What you describe is what ITSO facilitates. It is up to the commercial operators of public transport to implement it in full.

I notice that the Southern website offers smartcard season tickets from Brighton Mainline stations to Victoria for start dates from 2 January. Has that been announced yet?

First public interaction stage of ITSO on Prestige, finally, by the sounds of that! :)

[disclosure: I worked for ITSO over the Summer looking at this problem, and others]
 
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fairysdad

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Yes, but any ticket from any of the three is technically and theoretically able to be loaded on them. You can have the distinct products put on as it's all under the same OID, as opposed to the difficulty when you're crossing between OIDs.

There's a 'shell' and 'product owner' OID, more detail is in the spec.

The initial implementation on the W&D side allowed IPE creation on the buses for carnet products, from personal experience. The way it works now is that the IPE that is on the shell is "topped up".
I have one of The Keys for W&D, I mostly use carnet tickets on it (for Bournemouth University buses) so not sure what it's like on other buses as I've bought actual tickets for other buses! Interestingly, on the back of the ticket it says: "This card may be used on other networks that welcome the key, so long as yo have a valid ticket."

It seems suitably ambiguous really that!

(By the way, the Oxford Bus Co. also use The Key)
 

wintonian

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Interestingly I read in the current Transport for South Hants (TfSH) consultation that through the Local Sustainable Transport Fund (LSTF) there will be inter bus/ ferry smart ticketing by the time the 'A Better Connected South Hampshire' scheme is completed in March 2015.

I presume Go-Ahead in the form of Southern Vectis and Bluestar/ uni-link will be involved in this. To implement it at the Portsmouth end it will need co-operation from most likely First (to completely cover Southampton as well) or Stagecoach, and will necessitate an ITSO card that can be accepted by all partners including ferry operators.
 

Tom

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I would expect something in the form of the Solent Travelcard. Southampton City Council have just taken someone on to deal with most of this.

The new SmartCities cards all facilitate bridge toll payments now, and it has been activated.
 
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