Belperpete
Established Member
- Joined
- 17 Aug 2018
- Messages
- 1,650
On Sunday, I travelled from the Cambrian Coast. When we got to Machynlleth, we were told the train was going no further, and were put on a replacement bus to Shrewsbury.
Of course, by the time we got to Shrewsbury, our connecting services had long gone.
Myself and various other people went to the customer assistance desk for advice. One girl's journey was being made using a combination of advance tickets, bought from a split-ticketing web-site.
She was told that while TfW would accept her advance tickets on subsequent services, the other train companies involved in her journey would not, and she would have to contact the split-ticketing provider to obtain new tickets in order to complete her journey.
Not sure about the practicalities of contacting a split-ticketing web-site on a Sunday evening to obtain new tickets, but surely this advice cannot be right?
Of course, by the time we got to Shrewsbury, our connecting services had long gone.
Myself and various other people went to the customer assistance desk for advice. One girl's journey was being made using a combination of advance tickets, bought from a split-ticketing web-site.
She was told that while TfW would accept her advance tickets on subsequent services, the other train companies involved in her journey would not, and she would have to contact the split-ticketing provider to obtain new tickets in order to complete her journey.
Not sure about the practicalities of contacting a split-ticketing web-site on a Sunday evening to obtain new tickets, but surely this advice cannot be right?