loay
Member
Hello guys am very much anxious due to this ticket irregularity report I received on the transpennine express, from Manchester to Edinburgh. The reference number that I have put on the website shows that I owe then 10091.6£!! And the Fees is 0.
Its the Reference number that starts with TPEMG…
The story was that I used the wrong railcard 26-30 which I used to have instead of the one I have and active Network rail card, because of so much stuff I was stressing about I do these silly stuff like even forgetting my passport and cancelling my flight on the same day!
So, I got a letter through the post to say I need to explain myself….which down here I sent them a reply via their website and email. However, I later receive a response saying your details has been transferred to the debt recovery and prosecution team who will contact me through post in due course. Any help please on what to expect?
Dear TransPennine Express Customer Services,
I am writing to sincerely apologize for mistakenly using an invalid railcard for my journey from Manchester Airport to Edinburgh on the 14th of August, which I purchased through Trainline app. I mistakenly used the 26-30 Railcard (used to have and expired in April this year) instead of the valid Network Railcard that I currently hold.
The reason for this mistake was due to the extraordinary circumstances surrounding my journey. I had just returned from Jordan via Antalya due to the escalating situation in the region. After landing in Manchester, I needed to travel urgently to Edinburgh because of serious family issues, even though I usually reside in Shrewsbury.
In my haste and under the considerable stress of the past few weeks, I made a mistake while comparing ticket prices on the app using different railcards, which is something I do to see the difference fares. Unfortunately, this time I did not pay attention to the fact that I was selecting the wrong railcard on the actual purchase, one that I used to have but has since expired.
I fully recognize that there is no excuse for this oversight, and I deeply regret the error. I understand that the rules are in place to ensure fairness for all passengers, and I take full responsibility for my actions. I want to emphasize that there was no intention on my part to misuse the rail system or gain an unfair advantage. The past few weeks have been incredibly challenging, with personal and family difficulties, academic pressures, and the distressing situation back home.
I appreciate the opportunity to explain my situation and appeal this issue. I sincerely hope that you can take into consideration the unusual and stressful circumstances that contributed to this mistake. I value my career and life here in the UK deeply, and I would never want to jeopardize either.
Once again, I apologize for any inconvenience caused and assure you that I will be more careful in the future. Thank you for your understanding and consideration of my appeal.
Its the Reference number that starts with TPEMG…
The story was that I used the wrong railcard 26-30 which I used to have instead of the one I have and active Network rail card, because of so much stuff I was stressing about I do these silly stuff like even forgetting my passport and cancelling my flight on the same day!
So, I got a letter through the post to say I need to explain myself….which down here I sent them a reply via their website and email. However, I later receive a response saying your details has been transferred to the debt recovery and prosecution team who will contact me through post in due course. Any help please on what to expect?
Dear TransPennine Express Customer Services,
I am writing to sincerely apologize for mistakenly using an invalid railcard for my journey from Manchester Airport to Edinburgh on the 14th of August, which I purchased through Trainline app. I mistakenly used the 26-30 Railcard (used to have and expired in April this year) instead of the valid Network Railcard that I currently hold.
The reason for this mistake was due to the extraordinary circumstances surrounding my journey. I had just returned from Jordan via Antalya due to the escalating situation in the region. After landing in Manchester, I needed to travel urgently to Edinburgh because of serious family issues, even though I usually reside in Shrewsbury.
In my haste and under the considerable stress of the past few weeks, I made a mistake while comparing ticket prices on the app using different railcards, which is something I do to see the difference fares. Unfortunately, this time I did not pay attention to the fact that I was selecting the wrong railcard on the actual purchase, one that I used to have but has since expired.
I fully recognize that there is no excuse for this oversight, and I deeply regret the error. I understand that the rules are in place to ensure fairness for all passengers, and I take full responsibility for my actions. I want to emphasize that there was no intention on my part to misuse the rail system or gain an unfair advantage. The past few weeks have been incredibly challenging, with personal and family difficulties, academic pressures, and the distressing situation back home.
I appreciate the opportunity to explain my situation and appeal this issue. I sincerely hope that you can take into consideration the unusual and stressful circumstances that contributed to this mistake. I value my career and life here in the UK deeply, and I would never want to jeopardize either.
Once again, I apologize for any inconvenience caused and assure you that I will be more careful in the future. Thank you for your understanding and consideration of my appeal.
