SWR Delay Repay query

[Goldfish62]

My train arrived at Waterloo yesterday morning very late due to a failed train at Queenstown Road. Late arrival differed according to source:

Public timetable: 58L
RTT: 60L
Reported by guard: 60L

Based on the above should I submit a claim for 30-59min or 60+min?

Ideally of course I'd rather claim for 100% of my fare (especially as I lost an hour's pay for being late) but I'd rather get 50% back than nothing if the higher claim is rejected.

Thanks in advance for any advice.

 

[Haywain]

My train arrived at Waterloo yesterday morning very late due to a failed train at Queenstown Road. Late arrival differed according to source:

Public timetable: 58L
RTT: 60L
Reported by guard: 60L

Based on the above should I submit a claim for 30-59min or 60+min?

Ideally of course I'd rather claim for 100% of my fare (especially as I lost an hour's pay for being late) but I'd rather get 50% back than nothing if the higher claim is rejected.

Thanks in advance for any advice.

Very simply, claim for an hour if you believe the arrival was an hour late. SWR can disagree and pay out on less than that if they don't agree. We can get into a string of appeals subsequently, but you need to be aware that they will be using an official and non-public facing source to confirm their decision.

 

[Dai Corner]

Very simply, claim for an hour if you believe the arrival was an hour late. SWR can disagree and pay out on less than that if they don't agree. We can get into a string of appeals subsequently, but you need to be aware that they will be using an official and non-public facing source to confirm their decision.

It would be interesting to know what that source is, how precise it is and how it is calibrated against UTC.

 

[Watershed]

It would be interesting to know what that source is, how precise it is and how it is calibrated against UTC.

Indeed. The mere fact that it is the railway's "official version of the truth" does not automatically make it correct. There have been numerous cases where claims have been incorrectly rejected. In some cases people have had undeniable evidence, such as a continuous video filmed from when the train doors released until coming into view of a clock, that this is the case.

 

[Haywain]

Indeed. The mere fact that it is the railway's "official version of the truth" does not automatically make it correct. There have been numerous cases where claims have been incorrectly rejected. In some cases people have had undeniable evidence, such as a continuous video filmed from when the train doors released until coming into view of a clock, that this is the case.

But, to put a counter argument forward, with no evidence that the clock is right either.

 

[1955LR]

I recently claimed for 29 mins late from West Midland Trains and they paid me the 30 mins + rate . I had carefully timed the door opening time at 29 mins. which was the time on the station board

 

[Watershed]

But, to put a counter argument forward, with no evidence that the clock is right either.

I hardly think a TOC would be seen as very credible if they tried to argue that the station clock (by which, rightly or wrongly, most trains are dispatched) is wrong yet interpolated data from the signalling system is accurate.

Of course it's exceptionally unlikely any such claim would ever make it to Court.

 

[Goldfish62]

Very simply, claim for an hour if you believe the arrival was an hour late. SWR can disagree and pay out on less than that if they don't agree. We can get into a string of appeals subsequently, but you need to be aware that they will be using an official and non-public facing source to confirm their decision.

Many thanks for the sound advice. I'll do that. I certainly won't appeal if they only pay out 50% though.

 

[miklcct]

I recently claimed for 29 mins late from West Midland Trains and they paid me the 30 mins + rate . I had carefully timed the door opening time at 29 mins. which was the time on the station board

I recently claimed for a 30-59 minutes late and they paid me over 2 hours - I ended up on a replacement bus one hour then scheduled but it had a clear run on the motorway and went in much earlier than scheduled (a frequent occurrence on this route).