Ignoring what I want what am I entitled to? I cannot travel on the 23:05 as it doesn't exist. Would I be expected to travel on an earlier one? or contact them for a refund or what?
In my opinion:
- it is indusputable you're entitled to travel on the 0530 the next day, or a refund.
- you're also entitled to travel on the previous service if yours is cancelled and the following one does not suit your needs.
- if none of the above suits you you're entitled to alternative transport at SWR's arrangement, and delay compensation if applicable. For example a taxi from Basingstoke to Eastleigh could be provided. I wouldn't necessarily rely on SWR to fulfill this.
- you can suggest that you might travel alternatively on a later service the next day, but that's not a clear entitlement and SWR may refuse
I did think of that but it is quite a bit further.
Theoretically. Meanwhile in practice if the OP turns up at Waterloo they likely won't get anything. Customer Services might pay the taxi, but likely use of the Small Claims Court would prove necessary.
Some people enjoy pursuing their rights in this manner but most want to avoid hassle.
As Bletchleyite notes you're very likely to be made to pay for your own taxi or a completely new ticket if you don't take the 0530.
