Serving the stop
1 Stop when someone has pressed the bell or asked to get off at the next stop.
• When approaching a stop, check if anyone has indicated that they wish to get off. They would usually press thebell, but they might ask
• Stop within the bus stop road markings unless there is a valid reason not to, such as roadworks or parked vehicles
• Stop close enough to the kerb so customers can get off easily. Lower the bus if this will help
• Position the bus so you can safely extend the accessibility ramp if needed
2 Stop if anyone is waiting at the bus stop, making sure you check the area.
• Stop at any stop on your route if someone is waiting by, sitting down or has signalled to you
• Slow down while approaching the stop to check there are no customers waiting
• If there is any doubt, stop
• Look out for older and disabled customers, especially blind and partially sighted people. Remember that not all impairments or conditions can be seen
• Also, look out for wheelchair or mobility scooter users and acknowledge that you have seen them. Keep the front doors closed on two-door buses, so they are given priority access. For more details, see page 98
• At the stop, call out your route and destination to anyone who looks unsure. Lower the bus if it could help a customer, or if they ask. Advise the customer you may have to shut the doors before lowering the bus
• Give people the opportunity to board and only leave when you are sure there is no one else waiting