Ticket Office destaffing round two?

[paul1609]

Neither DLR nor London Underground would appear in the figures. The Lizzie would though I think.

Ok so as Merseyrail Passenger Journeys as just over 10% of comparable figures for the Elizabeth Line Id be surprised if theyd significantly swing national figures.

 

[Revilo]

I seem to recall that before privatisation the signaller at Rufford also sold tickets.

As did the signaller at Templecombe.

 

[James H]

I'd like to see some innovative use of technology so that people at unstaffed stations can easily get ticketing (and service information) assistance by video link - done right, there's the opportunity to keep staff usefully employed at a range of locations around the network, but able to provide a personal service at location where this hasn't been offered in some cases for many decades.

I'd advocate for the staff broadly speaking to be based at their current locations, to ensure people at unstaffed stations are connected to someone with local knowledge who has some concept of the local situation.

 

[mrd269697]

Ok so as Merseyrail Passenger Journeys as just over 10% of comparable figures for the Elizabeth Line Id be surprised if theyd significantly swing national figures.

He’s always complaining about Merseyrail.

 

[sir_gummerz]

I'd like to see some innovative use of technology so that people at unstaffed stations can easily get ticketing (and service information) assistance by video link - done right, there's the opportunity to keep staff usefully employed at a range of locations around the network, but able to provide a personal service at location where this hasn't been offered in some cases for many decades.

I'd advocate for the staff broadly speaking to be based at their current locations, to ensure people at unstaffed stations are connected to someone with local knowledge who has some concept of the local situation.

This sort of thing seems great in theory, but when I've seen it in practice it leaves much to be desired. GWR does this at some secondary gatelines to acess the back entrance, for example cheltnham spa, weston super mare and Gloucester. There is a main gateline that's staffed, and then a second much less used one, that's not got any staff, but a video chat thingy that connects to the staff on the main gateline. So if someone has a ticket issue, they can be let out. However I've seen many times when nobody has answered or on the other side, they just open the gate whenever someone presses the call button as its quite faffy to check tickets over a camera. An in person worker is also much more of a deterrent to antisocial behaviour and fare evasion than a video chat screen. I also saw some teenagers crawling under the barriers on the auxiliary gateline at Gloucester

 

[Travelmonkey]

De staffing is a slippery slope but some TOs and stations get tied up so much, I travel out of Lichfield Trent Valley quite a bit and a few times the ticket office staff member was too busy with other customers to carry out my assist so I had to get the gaurd to do it for me, much to their mild annoyance (especially the avanti crew), the biggest issue is when we move to roving teams & DOO assist fails happen more and more. One of my friends down in kent has to pascom a few times a week on average because there isn't help at his destination. and that is even with pre booking,