markskoda
Member
I took the 16.09 London Midland train from Stourbridge Junction to Worcester Shrub Hill on Saturday 14th January. Arriving on time at Shrub Hill at 16.39 and intending to travel on to Great Malvern by FGW. My London Midland pocket timetable no.14 shows a FGW service departing Shrub Hill for Malvern at 16.41
There was the usual stampede over the footbridge and several people jumped aboard the Malvern train. It set off immediately with myself and several other passengers who were bringing up the rear unable to make the connection. The despatcher (if that's the correct word) made no attempt to ascertain whether all intending passengers were boarded.
I asked the ticket office clerk (if that's the correct word) why the Malvern train didn't wait just a few seconds more.
"It's not a connecting service" I was told. "Then why is it clearly shown in the LM pocket timetable?" I enquired.
"Ah well it's a different company" he then added.
I can well imagine the furore if this had happened at my home station in The Czech Republic.
There was the usual stampede over the footbridge and several people jumped aboard the Malvern train. It set off immediately with myself and several other passengers who were bringing up the rear unable to make the connection. The despatcher (if that's the correct word) made no attempt to ascertain whether all intending passengers were boarded.
I asked the ticket office clerk (if that's the correct word) why the Malvern train didn't wait just a few seconds more.
"It's not a connecting service" I was told. "Then why is it clearly shown in the LM pocket timetable?" I enquired.
"Ah well it's a different company" he then added.
I can well imagine the furore if this had happened at my home station in The Czech Republic.