I think you`ve spelt scam wrong
Oops! The keys are so close together these days
I think you`ve spelt scam wrong
I work for a bank. It is unlikely to be anywhere near that simple.If TPE are messing about with it, then the best thing to do is to raise a complaint with the credit card provider. They'll take one look at it and chargeback the full journey cost.
I work for a bank. It is unlikely to be anywhere near that simple.
Then you are clearly unfamiliar with the dispute process. Amex have immediately refunded me 3 times when I've booked a service online from Bridge of Allan to Edinburgh Airport (EDA) but the ticketing provided was only valid as far as Edinburgh Park. Scotrail protested that the fare charged was only equal to the fare from Bridge of Allan to Edinburgh Park due to a "system issue" - but that isn't my problem they didn't ticket my journey as booked and I was disadvantaged. So full refund.
You should complain to Transport Focus if it is a legitimate claim. They are in breach of the their franchise agreement if they're refusing to pay out.I have effectively given up with the TPE online form now, I have had 2 rejections on perfectly legitimate claims denied to me and the other couple that I have they have not paid back to me within the 20 days.
However when you phone up TPE to chase them up they inform you that it is "head office" who deal with the online form and to re-submit it to them using their email address.
I now do this for all of my delays and have not had an issue up to now.
Sam