Right, went to Lime Streets today. They gave me a card and told me to go online. Used the link and it wouldn't work as I had no booking reference. Used on line chat and the first person sent me to the link after me telling them I bought my ticket over a counter. They then directed me to a phone number saying it was open till 20:00. There was a voicemails saying it closed at 18:15!!!! I then tried online chat twice and they cut me off after about 30 seconds of me typing a reply. Virgin Trains make me look professional and that is something.