Was waiting on the 1622 departure towards Birmingham International. For some reason, due to short platform length, only ‘limited services’ are stopping at the station - it’s long enough for 2 carriages so don’t understand that but hey ho. Anyway the 1622 is advertised on the electronic display board to stop here, on request. 15 other people were there.
train flew through. Called customer relations and apparently as it’s 4 cars it can’t stop due to ‘social distancing’ - as I said the platform is long enough for 2 cars so can’t understand that. Trains stop at tiny halts with platforms barely one coach long and just open one or two doors. Apparently only 2 car trains will stop, but how are ordinary passenger supposed to know? Also absolutely no information that the train would not stop.
Woman on the phone was very helpful and apologetic, not her fault at all.
Whilst not an issue for me to walk to Llandudno Junction (which I am currently doing), it is for people who may have mobility issues.
Dreadfully handled by TFW.
train flew through. Called customer relations and apparently as it’s 4 cars it can’t stop due to ‘social distancing’ - as I said the platform is long enough for 2 cars so can’t understand that. Trains stop at tiny halts with platforms barely one coach long and just open one or two doors. Apparently only 2 car trains will stop, but how are ordinary passenger supposed to know? Also absolutely no information that the train would not stop.
Woman on the phone was very helpful and apologetic, not her fault at all.
Whilst not an issue for me to walk to Llandudno Junction (which I am currently doing), it is for people who may have mobility issues.
Dreadfully handled by TFW.
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